Rasmus Hansen Email & Phone Number

Phuket, Thailand

As Skybox has grown the past few years, making sure that our customers and our company is aligned has been an important task of mine and vital to our success. I am responsible for areas such as onboarding alignment, support and ongoing training and updates to customers, CRM, setting up payments and more. To cut it short, make sure our customers are happy and that churn is low. A few key takeaways (areas of responsability):- Since launch of our new platform in May 2023, we have less than 3% churn.- MRR has grown with rapid pace; monthly revenue has increased by more than 1.400% compared to previous year (before launch of new product).- Ongoing communication with our customers, as close to 24/7 service and support as possible.- Automation of workflows; Customer Success and support.

Phuket, Thailand

Responsible for Customer Success and Support at the number 1 CS:GO platform. Working proactive with partners and users. Integrating and setting up processes for the CS and Support departments, which include:- Setting up partnerships with some of the largest E-Sport organizations around the world- Creation of Knowledge Base and support system- Onboading and retention flow- Support processes, tickets etc.- Automated workflows- SoMe responsible (primarily on Twitter, Twitch and YouTube)

Elevating esports through accessibility, engagement and empowerment.Building and leading the Customer Success (Customer Excellence) department. This includes setting up the workflows, customer success processes, CRM system, service solutions and after sales services (cross selling/up selling).- Onboarding of 200+ teams and organizations- Ongoing communication and development with users of Skybox

Denmark & Thailand

I help companies adjust, improve, setting up processes in many different areas - however with focus on: - CRM processes (initiating and improvement)- Setting up Customer Succes (Customer excellence) processes- Setting up sales processes- Lead Gen- Recruitment, screening of profiles and hiring- Cold calling training and assistance- Ad hoc tasks- Training in platforms such as Siteimprove, Trustpilot, HubSpot, PipeDrive & Salesforce. I am eager to help companies in any way I can. With 6+ years of experience in sales, customers success and support I have an in-depth understanding of the processes and cycles that most companies go through. Being able to help, adjust and move in the right direction is key to any success. This is where I can help.

Spain & Denmark

Six months project management for Deltek (WorkBook) as a Senior Customer Success Consultant for their Danish customers. Working remotely in Malaga, Spain, and at the Deltek office in Copenhagen, Denmark.

Copenhagen Area, Denmark

Strong results for 2018: Lowest ARR churn across all markets (more than 30) Top 3 in up-selling value (%) across all marketsTop 3 lowest customer churn (%) across all marketsAssisting in pitching new features, which results in Danish market has the highest percentage of up-sells vs. new biz.The job as a customer success manager at Siteimprove has a wide range of different roles and tasks that I work with on a day-to-day basis. On the top of my head (to name a few): Serve as a customer advocate in driving industry best practices (public and private sector) so that the customer has the best potential ROI from investing in Siteimprove.Onsite and online onboarding and training of new and current customers. Everything from one-on-one sessions over Skype to onsite training events with more than 50+ attendees. Develop, engage and maintain long-term relationships with stakeholders in my account portfolio (+270 accounts).

County Dublin, Ireland

Salesforce is the world's leading CRM software and enterprise cloud ecosystem. The Salesforce Customer Success Platform can help your business grow into a more streamlined, effective and efficient organisation across sales, service, marketing and more.Salesforce is more than just a single product – it's a complete integrated solution for managing all interactions with your customers and prospects, designed to help your organisation grow and succeed

Copenhagen Area, Denmark

Creating, building and optimising processes within the sales department, with a new team consisting of Sales executives, Prospectors and Outbound Sales Reps. Oversee and quality check of day-to-day operations within the sales departmentMonitoring sales team performance and daily reports on KPIs (metrics)Delegate tasks and set deadlines for the sales team + junior business advisors (student workers)Assists management with hiring processes and new team member trainingEmail response-rate has seen an increase from 35% to 68% alongside 165 new high-quality meetings (New Biz Meetings) for the direct sales-team and the partner-team,(1st of November 2016 to 1st of October 2017)Responsible for hiring, leading and coaching a team of 4 Junior Business Advisors and assist 7 Sales Executives (direct and partner sales)

Denmark & Spain

Responsible for inbound and outbound-sales, business development and engaging with new potential customers and partners worldwide; to grow our sales and help our customers become successful. Creating a new sales-process with predictable revenue (Cold calling 2.0) as inspiration. By adjusting and changing the sales-process, our sales department has seen a significant increase in email-response, new biz meetings and by that making sure that the sales department is set up to reach its targets. Email response-rate has seen an increase from 35% to 68% alongside 165 new high-quality meetings (New Biz Meetings) for the direct sales-team and the partner-team,(1st of November 2016 to 1st of October 2017)Oversee and quality check of day-to-day operations within the sales department.

Copenhagen Area, Capital Region, Denmark

Retention● Development and enablement of growth strategies for clients internationally, primarily in the UK.● Creation of strategies that drive our clients and partners to growth on existing and new markets. ● Drive and measure results across various client types, programs and different sales segments.● Development of sales objectives, forecast and monthly sales results ● Working closely with key departments of Trustpilot to assist with the identification, implementation and design of business solutions.

Copenhagen Area, Capital Region, Denmark

Retention● Drive and measure results across various client types, programs and different sales segments.● Development and enablement of growth strategies for clients in Denmark, Sweden and Norway. ● Development of sales objectives, forecast and monthly sales results. ● Working closely with key departments of Trustpilot to assist with the identification, implementation and design of business solutions.

Copenhagen Area, Denmark

Strategic Procurement and ConsultingResearch & Marketing Executive Assistant• Analyzed data from clients, identified weaknesses and delivered results on different consulting cases, projects and tasks. • Implemented strategies that would help clients maximize their interaction with suppliers.• Assessed industry and market attractiveness for companies based out of North America, Latin America, The Middle East and Europe.• Researched and presented findings on handset distributors within in the Middle East and Europe.

Copenhagen Area, Denmark

Business development and salesAccount Manager • Risk assessment and industry analysis for key accounts of the largest web agency in Denmark.• Online media marketing: Evaluated opportunities for faster penetration for a vast amount of different companies within many diverse industries.• Achieved average budget sales of 120%, with up to 300% achieved in peak weeks• Responsible for selecting and conducting initial screening calls for most of the old and loyal clients. Conducted calls for "new business" as well and signed new clients with focus on increasing their ROI (long term goal)

Sales and marketing teamMarketing and sales management assistant Brandspot put in a few words; Professionalism and creativity mixed with analytics, technology, media strategy and media buyingBrandspot believe that energy is infectious, so what you get is a team of inspired individuals ready to embrace new ideas and new ways of thinking.Focus areas:- Media strategy - Brand positioning- Strategic- and creative campaign planning- Response campaigns- Digital and online marketing- Mobile Marketing- Consumer analysis- Media planning- Online and offline marketing structure

Gangnam-Gu, Seoul, Korea

Marketing & Sales departmentIntern• Presented a weekly report to the sales team highlighting detailed views on sales propositions• Worked together with different departments within the LEGO Group from different parts of the world; with focus on Asian Pacific and Europe. • Created a framework for project executions for different events• Gained value knowledge of consumption in Asia and a greater understanding of Asian business culture and the challenges foreign companies and corporations face. Part-time until January 2012, full-time from January 2012 until the end of May 2012.

Exchange Student, Full-Time Mba., Mba

Master Of Business Administration (Mba), International Business

Undergrad, Business Administration (B.B.A.), International Business

Undergrad, International Sales And Marketing Management, Business Administration And Management, General

Ap Degree, Marketing And Communication, Business Administration And Management, General

Higher Business Degree, Business Administration And Management, General