Rosita Asnaashari Email & Phone Number

Irvine, California, United States

Cypress, Ca

• Exceeding key customer success metrics, including reduction in return rate and reduction of YOY customer complaints and successful resolution to increase business growth by building relationships with customers, helping them with issues, and continually delighting them with a positive, customer-centric attitude. • Utilizing executive-level interpersonal, project management, communication and problem-solving skills and executing win/win negotiating strategies for enhancing customer relationships. • Manage, effectively coach, counsel, and develop staff. Utilize the diverse talents of the staff by efficiently managing staff’s time, materials and budget while focusing on the goals and vision of the company.• Responsible for management of the RA and Technical Service department, with focus in continuous improvement of the Customer Support Process. • Collaborate with the Engineering, Marketing, Product Management, Manufacturing and Quality to effectively process Customer issues and to follow up on actions required for root cause analysis, corrective actions, and effective resolution. • Assist with validation of New Products and changes to existing product, by representing the VOC for product specification and requirements. • Recommend corrections and drive improvements to reduce product return and repairs, hence a better customer satisfaction.• Updated QMS processes and procedures for Customer Return, Customer Complaint process, Technical Service, Tool Calibration and more. Provide Support to ongoing certification audits of ISO9001: 2015 standard.• Utilized 8D process and problem-solving techniques in response to customer reported issued to find root cause of the problem, develop containment actions to eliminate future field defects.

Santa Ana, Ca

Sales and Support Engineer with multi-faceted product support background in a variety of industries and products including Sensors, Controllers, Signal Conditioners, Data Acquisition, Automation and more. Exceptional communication and analytical skills with practical and hands-on approach. Delivered results on time and on budget with understanding of complex product strategies and marketing needs. Lead product teams to consistently, exceed objectives and customer satisfaction targets.• Interfaced with Engineering and Quality team to address and resolve critical escalations to support positive customer outcomes, to promote and deliver the value of the company premium service offerings, while maximizing revenue.• Top sales performer with outstanding customer focus with ability to manage multiple projects at one time.• Consistently grew key accounts and produced high gross profit margins through outstanding customer service, relationship building and implementation of innovative sales and marketing techniques.• Successful proven track record in sales with history of consistency in meeting and exceeding sales goals and quotas as set by management.• Team player, member of Continuous Improvement Committee and Management Team for implementation of Lean projects. Change Agent and Leader for many Kaizen events.• Subject Mater Expert (SME) for the new company ERP system, Syteline. Responsible for learning the new ERP system and train others in the organization.• Skilled in sales projections, cost analysis, project budgeting, profit and loss, expense tracking and management as well as profit margin calculations.

Santa Ana, Ca

• Provide sales and technical support on process measurement and control products over a wide range of customer application. Area of expertise: measurement and control of temperature, humidity, pressure, strain, force, flow, level, pH and conductivity and data acquisition. Experience in the Ethernet networking field/ TCP/IP protocol as well as serial RS232 and RS485 communications. • Writing application notes and descriptive procedures to assist customers with the product set up and operations. Assisting customers with set up and troubleshooting of Industrial Instruments. • Recommend products to fulfill customer’s specifications, issuing quotation and entering orders. Provide support and guidance to other sales team members.• Building intimate relationships with target customers and OEMs and developing a deep understanding of their current and future needs.• Highly skilled in prospecting, telemarketing, marketing plans, inside and outside sales techniques, making presentations, negotiating for best pricing and terms, preparing bids/quotes, effective follow-up to close orders, handling customer problems and issues, and interfacing with all other departments to support and serve customers.

Costa Mesa, Ca

• Customer support and technical services• Distribution and direct sales channels and business development• Product development, management, and marketing• Global market research and penetration• Product literature review and analysis• Project and program management• Strategic planning and growth analysis

Bs Ee, Electrical Engineering

Education record

Education record

Education record