Senior Manager with 14 years of global experience in IT and last 7 years in different IT management positions, strongly customer oriented, always striving to provide best possible service and deliver in time. My goal as a manager is to build strong, long-term and mutually beneficial relationship with the business and other IT departments, understand the business needs and fulfill the expectations. Before my management experience I went through many different technical roles starting at 1st and 2nd Level of Support or Web Development moving to Senior IT Specialist positions, Process Management or Architecture. This helped me to understand how the different layers of IT work, understand the technologies and processes and have complex IT overview.Specialties: People Management and Leadership, Building and Leading High Performing Teams, Communication with Business, IT Service Delivery and Support, Service Design, Project Management, SLAs and KPIs, Vendor Management, Relationship ManagementGet in touch through this profile or at rasovsky@live.com