Ensuring end to end delivery of the small, medium, and large projects of varying criticality, with a mix of internal teams & vendor support. Handling south East field operations team for leading education companies, providing solutions and services to the top Indian schools and colleges, by offering a premier range of e-learning products.Mentoring 2 - State Heads 4 – Regional Leads and about 50 Technical support engineers across 2 States. Providing pre and post implementation support for digitized learning and teaching in schools, colleges and corporate sectors. Project Review Meetings, Customer facing Meetings along with Services delivery head to address challenges of mutual concern. Handling of internal/External escalations where appropriate / necessary.Manage service quality and improvement of service delivery processes and cost.Coordination with of Service desk team at Bangalore to provide online backend support services and updates on the ongoing projects to the customers. Developing skill sets of State Heads & Regional Lead for effective planning, Finance management and approvals, Claims monitoring, Quality check and monitoring, End customer and client relationship management.