Anshul Rastogi

Anshul Rastogi Email and Phone Number

Senior Operations Leader | Head of Operations | Service Assurance | Project/Program Management | Customer Success | Digital Transformation & Innovation | People Manager & Mentor @ INFOMATICAE TECHNOLOGY PVT. LTD.
Anshul Rastogi's Location
Bengaluru, Karnataka, India, India
About Anshul Rastogi

๐Œ๐ฒ ๐‰๐จ๐ฎ๐ซ๐ง๐ž๐ฒ: ๐€ ๐๐š๐ฌ๐ฌ๐ข๐จ๐ง ๐Ÿ๐จ๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐„๐ฑ๐œ๐ž๐ฅ๐ฅ๐ž๐ง๐œ๐ž ๐š๐ง๐ ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐“๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง๐„๐ฏ๐จ๐ฅ๐ฏ๐ข๐ง๐  ๐Ÿ๐ซ๐จ๐ฆ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐€๐ฌ๐ฌ๐ฎ๐ซ๐š๐ง๐œ๐ž ๐‹๐ž๐š๐๐ž๐ซ ๐ญ๐จ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐•๐ข๐ฌ๐ข๐จ๐ง๐š๐ซ๐ฒ: With over 24 years of experience, my career has been a dynamic journey of growth and innovation across various industries. Starting as a project and program management expert, I've consistently delivered exceptional results, driving operational excellence and revenue growth. My ambition to make a broader impact led me to delve deeper into digital transformation, customer success, service assurance, and business transformation, ultimately evolving into a strategic visionary.๐‚๐ก๐š๐ฆ๐ฉ๐ข๐จ๐ง๐ข๐ง๐  ๐ˆ๐ง๐ง๐จ๐ฏ๐š๐ญ๐ข๐จ๐ง ๐š๐ง๐ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ-๐‚๐ž๐ง๐ญ๐ซ๐ข๐œ ๐’๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง๐ฌ: Extremely passionate about driving innovation and exceeding customer expectations. By fostering a culture of collaboration and continuous improvement, I've built high-performing teams that consistently deliver exceptional results. My approach integrates advanced technologies such as AI, ML, and AR to drive business transformation and establish a competitive edge.๐ƒ๐ซ๐ข๐ฏ๐ข๐ง๐  ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐„๐ฑ๐œ๐ž๐ฅ๐ฅ๐ž๐ง๐œ๐ž ๐š๐ง๐ ๐‘๐ž๐ฏ๐ž๐ง๐ฎ๐ž ๐†๐ซ๐จ๐ฐ๐ญ๐ก: Demonstrated expertise in process design, optimization, and operational excellence. My strategic initiatives have resulted in significant revenue growth, enhanced operational efficiency, and high customer satisfaction rates. At Infomaticae Technology, Innoviti Payment Solutions, and Vodafone Idea Limited, I led efforts that significantly improved service quality and client relationships.๐๐ฎ๐ข๐ฅ๐๐ข๐ง๐  ๐“๐ซ๐ฎ๐ฌ๐ญ ๐š๐ง๐ ๐‹๐จ๐ง๐ -๐“๐ž๐ซ๐ฆ ๐‚๐ฅ๐ข๐ž๐ง๐ญ ๐‘๐ž๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ๐ฌ: Building trust and exceeding client expectations have always been paramount in my approach. By tailoring solutions to meet unique client needs and aligning strategies with long-term objectives, I've fostered successful, long-term client relationships, resulting in high satisfaction scores and repeat business.๐ŸŽ“ ๐€๐‘๐„๐€๐’ ๐Ž๐… ๐„๐—๐๐„๐‘๐“๐ˆ๐’๐„โญ Digital Transformationโญ Service Assuranceโญ Customer Successโญ Operational Excellenceโญ Process Design & Optimizationโญ Strategic Leadershipโญ Revenue Assuranceโญ AI, ML, and AR Integrationโญ Project/Program Managementโญ Team Leadership & Developmentโญ Customer Experience Enhancementโญ Stakeholder Management

Anshul Rastogi's Current Company Details
INFOMATICAE TECHNOLOGY PVT. LTD.

Infomaticae Technology Pvt. Ltd.

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Senior Operations Leader | Head of Operations | Service Assurance | Project/Program Management | Customer Success | Digital Transformation & Innovation | People Manager & Mentor
Anshul Rastogi Work Experience Details
  • Infomaticae Technology Pvt. Ltd.
    Chief Of Operations
    Infomaticae Technology Pvt. Ltd. Jun 2023 - Present
    Bengaluru, Karnataka, India
    As Co-Founder & Chief of Operations, I am leading the company from its inception, implementing strategic leadership and operational excellence. I drive business transformation through the integration of advanced technologies, fostering a culture of collaboration and continuous improvement to deliver exceptional results. My focus is on building robust customer service frameworks, ensuring project delivery exceeds client expectations, and continuously innovating to stay ahead in the market.โœฆ ๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:โ€ข Established the company from scratch, securing significant software development opportunities.โ€ข Developed and implemented operational processes and pre-sales strategies, significantly boosting efficiency and client satisfaction.โ€ข Successfully expanded the team, demonstrating strong leadership and strategic growth capabilities.โ€ข Introduced comprehensive pre-sales and branding processes, optimizing costs and enhancing performance.โ€ข Led the adoption of AI, ML, AR, and web development to drive innovation and transformation.โ€ข Built a robust customer service framework, significantly improving response times and customer satisfaction.
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  • Innoviti Technologies
    Vice President - Service Assurance & Ops
    Innoviti Technologies Jan 2022 - Jun 2023
    Bangalore Urban, Karnataka, India
    Played a pivotal role in enhancing service quality and customer satisfaction through strategic leadership and process optimization. My efforts focused on developing and executing service assurance strategies, improving customer relationships, and managing service disruptions effectively. I led a diverse team, fostering a culture of continuous improvement and operational excellence, which significantly boosted team efficiency and customer retention.โœฆ ๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ::โ€ข Scaled service operations for top B2B clients, implemented revenue assurance strategies, and achieved significant revenue growth and operational efficiency.โ€ข Developed and executed service assurance strategies, significantly boosting service quality and customer satisfaction.โ€ข Established KPIs and SLAs to monitor service performance, achieving high compliance rates.โ€ข Improved client relationships through proactive communication and personalized service.โ€ข Enhanced customer service protocols, resulting in increased customer retention and loyalty.โ€ข Managed service disruptions and crises effectively, ensuring minimal impact on customers.
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  • Skylo Technologies
    Head Of Customer Support
    Skylo Technologies May 2021 - Nov 2021
    India
    Spearheaded the development and execution of a comprehensive customer service strategy. My role involved creating a robust customer service framework, defining KPIs, and transitioning to a Self-Service Model to enhance service efficiency. By fostering a culture of continuous learning and improvement, I significantly boosted team productivity and service quality.โœฆ ๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:โ€ข Directed the development and implementation of a customer service strategy as part of the India leadership team.โ€ข Created and implemented a comprehensive customer service framework, enhancing service efficiency.โ€ข Defined and evaluated KPIs, facilitating a transition to a Self-Service Model to reduce customer queries.โ€ข Analyzed customer feedback to drive continuous improvement, increasing efficiency and productivity.โ€ข Established a culture of continuous learning, leading to significant improvements in service quality.
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  • Vodafone Idea Limited
    Regional Lead & Dgm-Enterprise Service Assurance (Top Accounts)
    Vodafone Idea Limited Jul 2020 - May 2021
    New Delhi Area, India
    Efficiently managed key client portfolios and spearheaded strategic initiatives to drive revenue growth, enhance operational efficiency, and improve customer retention. My role involved aligning service strategies with business goals, leading digital transformation efforts, and optimizing customer service processes. I successfully built and led a high-performing team, ensuring exceptional service delivery and client satisfaction.โœฆ ๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:โ€ข Conferred with the Best Service Lead Award by successfully surpassing KPIs.โ€ข Drove revenue growth and operational efficiency through customer success and digital transformation initiatives.โ€ข Improved customer service processes, boosting client retention and adding significant revenue.โ€ข Implemented service strategies aligned with business goals, leading to growth in the customer base and annual renewals.โ€ข Streamlined operations via digital transformation, cutting incident resolution times and operational costs.โ€ข Piloted network and service process improvements, enhancing service reliability and reducing service-related issues.โ€ข Strategized and executed churn control activities, effectively managing churn and improving customer retention.
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  • Vodafone Idea Limited
    Regional Lead & Agm- Enterprise Service Assurance
    Vodafone Idea Limited Jul 2015 - Jun 2020
    New Delhi, Delhi, India
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  • Tata Teleservices
    Regional Lead-Program Management
    Tata Teleservices Apr 2010 - Jul 2015
    Bengaluru Area, India
    Led a team of Program Managers to optimize order fulfillment and enhance project delivery. I successfully streamlined service delivery processes, reduced cycle times, and improved revenue realization. By managing high-impact projects and implementing efficient program management practices, I contributed significantly to operational excellence and client satisfaction.โœฆ ๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:โ€ข Managed a team of Program Managers to optimize order fulfillment and project delivery across the region.โ€ข Streamlined the PO to cash cycle, accelerating revenue recognition and improving cash flow.โ€ข Cut service delivery cycle time significantly, boosting productivity and reducing costs with lean methodologies.โ€ข Led numerous high-impact projects, ensuring timely and budget-compliant completion, increasing project success rates.โ€ข Automated program management processes, reducing manual intervention and improving efficiency.โ€ข Contributed to revenue growth by enhancing service delivery efficiency and speeding up project completions.
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  • Reliance Communications
    Fcs Lead
    Reliance Communications Dec 2006 - Apr 2010
    Bengaluru, Karnataka, India
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  • Bharti Airtel Limited
    Customer Service Manager
    Bharti Airtel Limited Oct 2002 - Dec 2006
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  • Hindustan Technologies Private Limited
    Project Engineer
    Hindustan Technologies Private Limited Sep 2001 - Oct 2002
    Bengaluru, Karnataka, India
  • Hcl Infosystems Ltd.
    Customer Service Engineer
    Hcl Infosystems Ltd. Nov 1999 - Sep 2001
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Anshul Rastogi Education Details

  • Jnn College Of Engineering (Kuvempu University)
    Jnn College Of Engineering (Kuvempu University)
    Electrical And Electronics Engineering

Frequently Asked Questions about Anshul Rastogi

What company does Anshul Rastogi work for?

Anshul Rastogi works for Infomaticae Technology Pvt. Ltd.

What is Anshul Rastogi's role at the current company?

Anshul Rastogi's current role is Senior Operations Leader | Head of Operations | Service Assurance | Project/Program Management | Customer Success | Digital Transformation & Innovation | People Manager & Mentor.

What schools did Anshul Rastogi attend?

Anshul Rastogi attended Jnn College Of Engineering (Kuvempu University).

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