Ras U-Ahk Email & Phone Number

Remote

· Drive development, implementation, training, and support of the enterprise projectmanagement methodology.· Create project plans to fit stakeholder and customer needs and define project roles andresponsibilities across departments considering project scope.· Perform project tracking through status reports and time management reports· Implement A/B testing to determine most efficient internal business operation practicesand suggested solutions increasing 2021 net revenue by $1.23 million· Manage ongoing work with technology during the build phase to ensure timely deliveryand correct prioritization

Remote

· Maintained national sales staff by recruiting, selecting, orienting, and training employees.· Oversaw the activities and performance of the sales team.· Analyzed customer feedback metrics to inform internal improvement tactics resulting inan overall satisfaction rate increase from 79% to 95%· Maintained detailed records of the financial services transaction.· Supported clients and team while elevating standards and aligning business objectives.

New York City Metropolitan Area

· Managed over 150 employees across 8 departments.· Oversaw business sales and product channel sales in the eastern territory.Recruited, trained, coached, and mentored new sales associates and mid-levelsales managers.· Increased customer satisfaction rate by 25% by implementing new customer service strategy