Managerial Responsibilities - Planning and scheduling activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization. - Facilitating requirement gathering, risk assessment, finalization of technical specifications. - Monitoring project status during the course of periodic project review meetings. - Deploying review systems to manage execution of projects on time and as per budgeted parameters. - Coordinating… Show more Managerial Responsibilities - Planning and scheduling activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization. - Facilitating requirement gathering, risk assessment, finalization of technical specifications. - Monitoring project status during the course of periodic project review meetings. - Deploying review systems to manage execution of projects on time and as per budgeted parameters. - Coordinating the workflow within the Department to produce required output as per the specified projects and to solve queries that may arise in day-to-day administration of the department. - Generates Reports & Statistical charts on a weekly basis the progress of each section. - Training of staff & audit of all drawings returned to the client to ensure all standard and procedures have been carried out correctly.Process Management - Mapping client’s requirements; assisting in developing, implementing and transitioning, customizing Processes in line with the guidelines specified by the client - Preparing Standard Operating Procedures, Manuals to facilitate smooth functioning of process, ensuring conformance to Service Level Agreements - Focusing on evolution, mapping and transitioning of Processes; their automation etc - Charting business requirements; coordinate in developing process flows, implementing and transitioning processes in line with internal guidelines. - Leading teams and ensuring seamless migration through proper training of resources and resolution of issues on a timely basis as well as regular post migration reviews. - Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level - Thorough Study of Project Specifications & Project execution task as per Customers Specifications - All Procedures are maintained as per rules sent in by customer keeping in view the Quality Standard ISO 9001:2008 Show less

- Ensuring that quality of response to customer issues are as per set standards; conducting process reviews to enable strict adherence to process parameters and systems. - Steering accomplishments of set quality standards in SLAs; conducting regular quality audits - Working on quality improvement projects for achieving continual improvements in service levels.

- Interacting with Support functions for staffing & scheduling requirements, performance reporting etc. - Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets. - Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increased productivity.