Ratana Thursam Email & Phone Number

Troy,Mi

Troy,Mi

Plan, direct and co-ordinate the operations of Kitting Department. Plan & maintain systems and procedures for operating efficiency. Manage staff for optimum performance. Interface with Project Managers, sales and other departments. Develop staff to maximize potential. Track employee time & attendance and performance/quotas. Communicate job expectations, planning, monitoring & appraising job results., coaching, counseling & disciplining employees, developing, coordinating & enforcing systems, policies, procedures and productivity standards.

Troy, Mi

Manage 15+ employees, determine staff requirements needed, Select, hire, train and motivate team . Assign projects, create/develop teams and team leaders ensuring we meet company quotas and goals. Develop staff to maximize potential. Monitor staff performance including performance reviews. Delegate work duties to staff to attain objectives. Allocate use of available resources. Monitor & assist staff with work progress. Evaluate current business processes and systems. Maximize operating efficiency. Document multiple reports Daily. Maintain employees daily quotas, work collaboratively with Project Managers and other Departments, adhere to company policies, procedures & productivity standards. Develop staff to maximize potential. Responsible for the achievement of department productivity and quality goals.

Livonia, Mi

Receive 100 inbound calls from prospective New clients & existing clients requesting service or sales. Convince new clients to select LifeSafer Interlock for their ignition interlock needs. Provide customer relations, utilizing In-Contact phone systems. Utilize Plus V2 program for processes and procedures and tracking software. Utilize customer service, telemarketing and sales experience. Utilize computer skills, sales and customer service skills. Track sales on Excel, Check email on Micro-Soft outlook. Schedule installs, de-installs, monthly monitoring appts, update client info & documentation, log notes. Computer Programs Used at Life Safer: In-Contact phone systems, Microsoft outlook, Plus V2, Excel, (Company Moved its headquarters to Ohio)

Pontiac, Mi

Receive customer requests, complaints, concerns or orders by telephone or email. Search Company records and product using AS400 & Enspire programs, Resolve customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion. Write up orders, price quotes, related to customer request. Has knowledge of product line, prices and delivery time as required. Perform other allied duties as assigned by sales team or supervisor. Log Purchase Orders, Receiving of PO’s. Update Item numbers and pricing. Work overtime as needed. Computer Programs Used at Eastern Oil: AS400, Enspire, Microsoft Outlook, Excel,

Berkley, Mi

Answer incoming calls, faxing & filing paperwork and thread, Responsible for thread orders via phone and email. Place orders for forecasted planning orders. Provide quotes & pricing. Computer Programs Used at Schmidt Bowman: AS400, Microsoft Outlook, Excel

Novi, Michigan

Responsible for Negotiating contracts related to Building & facility services & for Toyota's Corporate House; P. Miyoshi-san, Run errands as needed. Responsible for OSHA safety regulations for the building & for maintaining all the building contracts, Maintain Warranties for new building good for 1 year, warranties such as roofing, electrical, water, HVAC units, plumbing. Assisted in the last 6 months of the new building contract, ordering carpet, New office furniture, coordinating move date, Building permits, completion of building Oct. 1st, 2007, Responsible for Smokers Hut Permit, Worked with the city of Novi to obtain permit. Took Lead in developing Safety Committee, created EAP - Emergency Acton Plan and floor plan, Worked with Novi Fire Station to coordinate Fire Extinguisher training & CPR AED training. Worked with American Red Cross to coordinate First Aid & Blood Borne Pathogen Training. I volunteered my time to assist the accounting and Purchasing department with filing. (worked weekends & overtime)

Novi, Michigan

Read, analyze, interpret bids and quotes, technical procedures and regulations. Ability to write reports, business correspondence and procedures. Effectively communicate with multi-level personnel as well as vendors and their representatives. Demonstrate commitment, entrepreneurship, innovation, perseverance, professionalism, self-discipline and teamwork skills. Self-motivated, goal oriented, quality-driven and capable of working without constant supervision. Prepare document for review of purchasing decisions, orders & vendor contracts. Gather documents for quotes from internal departments. Gather quotes for multiple vendors & analyze details for review. Negotiate with suppliers to meet company goals. Write purchase orders to meet program team objectives. Data Entry, Create Purchasing Requisitions, Generate Purchase Orders, Maintain Supplier contact List, assist Managers in projects and work overload

Dunwoody, Georgia

PROMOTIONManage Chain Accounts and its Headquarters. Interface with 8 Business Development Managers for the South Central Group. I am the Main point of contact for equipment information, installations, removals, distributor set up and linkage of accounts. Assist in completion of equipment sale, financial and leased documents. Manage calls by offering the appropriate solution. Communicate, arrange and execute installation of equipment dates directly with customers. VOLUNTEERED to Maintain Minute Maid Local Market Accounts & Support one Minute Maid Centralized Account Manager increasing my work load by 30%. Effortlessly Maintained Coca-Cola's Monthly KBI's (Key Business Indicator) I consistently received the following Scores every month CE (Clearly Exceed) ME (Meet & Exceed

Houston, Texas

PROMOTIONBuild Market share & volume by providing qualified leads. Maximize account acquisition & minimize cycle time. Provide full account management, drive profit per unit by recognizing opportunity to incorporate promotional activities & suggestive selling. Execute telemarketing activities. Implement service programs to ensure asset utilization. Build volume & minimize service costs. Prioritize customer request makes decisions based on urgency of situation.

Houston, Texas

Answer incoming calls from customers, company associates and contract service agents throughout the US and Puerto Rico for equipment service, parts, installation and sales related issues.Provide accurate referrals to customers needing assistance from other individuals or Agencies within the Minute Maid/Coca-Cola System. Effectively communicate with customers, utilize probing skills to determine proper call routing, make decisions on issues that have been escalated pending urgency.Identify problems and issues and resolve. Work with accuracy and efficiency. Cross train & provide support to other groups within the equipment support department.Computer Programs used at Coca-Cola/The Minute Maid Co.EMS=Equipment Management System Red Desk/Quick Response AS400 Microsoft Outlook Right Fax

B.B.A., Dual Major: Marketing & Management

Activities and Societies: Northwood CheerleaderI studied and Graduated with a Double Major: Marketing & Management. I was a Northwood.

Bachelor'S Degree, Dual Major: Marketing & Management

Activities and Societies: Northwood Cheerleader

Education record