Managing the team responsible for building out a brand new technology platform to support the Investment Portfolio organization to further enhance and enable analytics and portfolio management capabilities. Collaborating with business & technology groups to bring new systems/tools to support business process, workflow approvals, document management capabilities, and portfolio dashboards within one single platform.▪ Controlling accurate view of program resources, schedules, financials, and status that helps project teams manage ~$30M program budget and delivery timeline.▪ Managing multiple agile teams across the globe to accelerate project development and plan sprint/iteration for project release.

Accountable for resource and vendor management, project management and governance, financial management, business support, process improvements, and controls and compliance, managing three direct reports. Established and executed PMO process to control governance for projects. Partnered with leadership to exceed enhanced budget targets, identifying opportunities to contain costs, including workforce and software spend reductions. Ensured time tracking compliance corporatewide, analyzing paid time against approval with programs and projects. Coordinated monthly operating deck and developed dashboards to report key performance indicators, service level agreements, and metrics.☑ Created a comprehensive vendor management process for 4K global contractors, in collaboration with cross-functional teams to effectively manage workflow via approval process, in alignment with budgets.☑ Partnered with Enterprise team to expand Synergy coverage, reducing risks related to managing multiple vendors, as well as reducing overall vendor spend.☑ Led software optimization project to reduce number of underutilized licenses and eliminate redundant software, realizing significant savings.☑ Established Controls and Compliance team to ensure active security and vulnerability governance, audit interface, and compliance and release/change management governance.☑ Led Global Women in Technology Charlotte Chapter, coordinating community outreach, development, education, seminars, and female empowerment events.

Managed high-visibility project for Charlotte Tech Center, including leading steering committee meetings, space management, oversight of JDIG application process, and contributing to grant application submission. Integral in creating and managing digital dashboard and metrics reporting to drive accuracy and efficiency. Consistently delivered projects within established scope, budget, and timeline.A sample of projects include:☑ Developed Digital Transformation SharePoint site from creation through ongoing maintenance and enhancements, ensuring access control based upon security levels. ☑ Established an accountability framework and status tracking for performance planning, salary forecasting, and budgets.

Directed a team of 20 internal and external resources, establishing key performance metrics as well as both team and individual objectives. Developed and implemented new processes and tools to effectively oversee vendor list. Managed the remediation program to solidify the official high risk vendor list in support of successful resolution of regulatory matters requiring attention including the categorization of 350K payees to identify high and low risk vendors. Delivered managed risk and executive metric reporting across various dashboards, ad-hoc reports, and portal updates.☑ Facilitated Self-Identified Audit Issue (SIAI) disclosures and planned the development and remediation of issues to remain in compliance with internal best practices and external regulations. ☑ Designed and executed solutions for each SIAI milestone; collected, prepared, and analyzed evidence and reviewed and submitted data with stakeholders, team, compliance, and audit.

Collaborated with key stakeholders to analyze business requirements and translate into technical solutions by designing, coding, testing, delivering, and supporting customized reporting tools and databases in alignment with scope and specifications. Delivered Initiative and Productivity database, with Risk Module, Financial Planning Database, Distribution List Database, GVM Database, and Interoffice Mail component. ☑ Authored application support documentation including technical architecture manuals, end user guides, and training materials.☑ Assisted with current and projected data marts, data warehousing, and logical and physical dimensional models while supporting lifecycle management of application. ☑ Cultivated long-term sustainable relationships with technology support partners and end user clients.

Developed order database management system utilizing Access to generate ~75K year-end statements in a timely and automated manner. Conducted user acceptance testing (UAT) and verified performance, reliability, and fault tolerance issues, resolving as required to ensure seamless deployment. Created audit database for seamless year-end reporting, ensuring accuracy of financial statements within a highly regulated industry. ☑ Supported over nine databases with development and enhancement opportunities to ensure full functionality and provide robust data to employees in real time. ☑ Monitored client expectations and conducted user interviews to identify areas of improvement within application.

Projects: Process Development Balloon Order Database, Reduce Data Entry Errors, DOE Testing Method, Applied StatsRole: Plan, Design, Develop, Test, and ImplementationEnvironment: Applied Stats, MS Access, SQL, VBA, RUP, UML, MS Project, TestDirector, SRS, MS Visio.Responsibilities: Gathered requirements and prepared business requirement documents (BRD), System Requirement Specification (SRS) by interviewing Technicians, Engineers and Operators.Conducted GAP analysis to understand the shortcomings of the existing system and evaluated the benefits of the new systemAssisted managers to conduct JAD sessions with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve themUsed MS Project for Project scheduling during the entire life cycle.Developed Access order database management system for ordering balloon.Developed Applied Stats system to eliminate data entry errors and paper work.Used SQL scripts to verify the integrity of the database.Conducting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues. Monitored client expectations and conducted user interviews to improve overall quality of the Application.Took training and emphasize Six Sigma System to analysis data and various test method systems.

Projects: Health Savings Account database application, Relationship Manager’s Revenue tracking database, Sales Commission Tracking database.Role: Design, Develop, Test, and Implementation Environment: VBA, MS Access, SQL, Excel, MS Project, TeamSiteResponsibilities:Designed user friendly MS Access reporting databases for non-technical end usersDeveloped Access revenue database management system for tracking revenue by sales managersUtilized advanced MS Access & Excel skills to develop & deploy reports through automation and macrosReduced manual report creation time by 80% through implementing Visual Basic code into Access & Excel macrosData modelling for internal IT&C databasesCreate Daily, Weekly, Monthly, Adhoc Reports in MS AccessProvide high level reporting to senior management in Excel or MS Access report formatCreate and maintain documented procedures for all functionsTrain sales managers on Siebel Contact Management SystemVBA Client application for Health Savings AccountCreate queries to perform statistical analysis of dataUtilize Teamsite software to update intranet applicationsDatabase conversion from MS Access 97 to MS Access 2003Train and mentored less-technical colleagues to increase their reporting efficiency

Projects: LTCAS SystemRole: Design, Develop, Test, and MaintenanceEnvironment: MS Access, SQL, RUP, UML, TestDirector, MS Visio., HyperTerminal, WinNTResponsibilities: Acted as subject matter expert & worked with quality assurance teams to test quarterly software upgrades & releases Managed & maintained building security badge access system for over 300 employees. Troubleshoot over eight desktop and large capacity printers; fuser change, paper jams, etc. Utilized various transmission methods for file transfer; i.e. FTP, HyperTerminal & web browsersUtilized various file compression/encryption methods such as WinZip & PGPSetup new user accounts/unlock accounts and disable inactive accounts, handled sensitive data, NT PlatformWrote and maintained the IT Operations technical manualExperience working in a high volume and rapidly changing work environment & Maintained excellent vendor relationshipsExtensively worked on MS Excel, MS Word and MS Access

Experience in managing 15+ employees includes train, follow up, and coachDuties include map setting, freight, signing and recovery, mid and annual reviewsSingled out for promotion into leadership position with no direct supervisionAttend meeting every week for up coming events and keep all employees updated through communication binderPerform Guest Floor Leader duties a few hours a day includes responsibility for oversight of entire store, customer service, closing store and also solve any technical or guest problemsResponsible for Ready to Wear and Laundry departments totalling $5 millionPerformed Guest Service duties including training new employers for cash register, calculated daily sales and credits from AS400 database, manage to sale Ticket Master, answered and transferred phone calls, provide excellent customer service

Perform alphanumeric data entry. Processing new applications and modified existing applicationProcess Microsoft Outlook ID card requestBatching new & renewal Application in ExcelOpen and sort mail for MAC department Other duties includes filing, scheduling, handling member correspondence and HCSSProvide excellent customer service

Online web application for gymnastic business, Camp Cherokee Website (www.campcherokke.org), & Saber Co. Website Role: Designing, Coding, Testing, and Implementation Environment: CFML, HTML, SQL Server (Sybase 7.0) , Dreamweaver, Adobe Flash, Fireworks & MS AccessResponsibilities:Create an application for Gymnastic business to schedule classes online and keep track of the classes as well as the attendance.Code application using Internet applications such as CFML, HTML, and JavaScript. And for back end of the application worked with MS Access to store data and SQL Server to write complex queries.Build Camp Cherokee website using Dreamweaver, Fireworks and Flash.Maintain and update Saber Corporation website with upcoming products and newsAlso, duty includes flow-charting, technical writing, web server administration and project management.

Assist department supervisor by supervision of temporaries and train new employeesPerform alphanumeric data entry, post cash and credit card payments, create and balance branch deposits, and generate refunds to membersAssisting other Departments with Membership NeedsProvide customer service internally and externallyMaintain member correspondence