Ratcha Premkumar Email & Phone Number

San Mateo, California, Us

Read / Review the contracts / SOF and generate invoices accurately and in a timely manner.Follow up with Internal / External stakeholders on missing informationRespond to customer queries received via emails, phone calls, tickets and other modes ofcommunicationResponsible for the month-on-month revenue generation by processing deals.Assist the team in day-to-day activities from process and policy standpoints.Provide best-in-class customer service with first-time-right resolutionAssist month-end and close activities for Financial Reporting/MIS

Houston, Texas, Us

EMEA - Order Management GroupEnsuring order details with the quotation and are in line with costpolicy, and agreed terms and conditions.Communicate with customers/Partners to confirm orders and deliverydates, ensuring the efficient and effective progress of orders.Work experience in Salesforce / EMEA process.Uses SAP, Eclipse, PCOMM, SANDY etc., for order related details.Order Booking and cleansing the order.

Irving, Dallas, Texas, Us

Auditing international calls in daily basis and reported to clients.Managed high call volume with tact and professionalism.Analyzed call volume and average call time to monitor CustomerService Representative performance.Initiated operations improvements to improve overall call centerproductivity

Master Of Business Administration - Mba, Human Resource And Marketing

Bachelor Of Commerce - Bcom, Business/Commerce, General