Ratchanee C. Email & Phone Number

Bangkok City, Thailand

Expert of Tele Alternative Channel with Digital and Traditional model, more than 300 members, mainly to require and co-project the new Tele system 360 degrees base on CX or Customer Experience and Business Transformer, lead and design key strategies to enhance business by building beyond relationships and manage event marketing and sales target to grow revenue potential, Insurance journey and better cx and initiative new business opportunities.

Success Summary:• Customer Experience Implement • Verified BOT Market Conduct• Leader of Champion Y2018• Deliver Target and align into digital channel and traditional channel as company’s goalSuccess Summary:• Dedicate Call Initiative to make experience better for Customer and Call Center.• Revamp Process to improve Complaint Case reducing by 75% and Inquiry Case reducing by 50%• Improve sale quality to reduce %cancellation policy and improve %persistency to 82% at MOB1• Join Implement “First Choice Care”

Thailand

Success Summary:• Growth20% PPI Product on P-Loan• Implement Telemarketing Model at TISCO Bank

Thailand

Success Summary:• Responsibility for sale expansion project analysis.• Implement new balanced scorecard as per Group‘s guideline.• Responsibility for convert sale model from Agency to Fixed Term and Permanence staff.