Ratchapon Khamman

Ratchapon Khamman Email and Phone Number

Bangkok, TH
Ratchapon Khamman's Location
Bangkok Metropolitan Area, Thailand
About Ratchapon Khamman

With over 15 years in hospitality, specializing in Sales & Marketing, I have led pre-opening teams, managed departments, and driven sales across multi-cluster properties. My expertise includes hotel business research, customer database analysis, and market segment management, covering TAs, OTAs, and corporate clients. I’ve represented organizations at major events like Trade Shows and Roadshows, contributing to growth and market presence. Known for proactive leadership, I am dedicated to service excellence, fostering positive work environments, and continuously improving operations.

Ratchapon Khamman's Current Company Details
Holiday Inn Resort Krabi Ao Nang Beach By IHG

Holiday Inn Resort Krabi Ao Nang Beach By Ihg

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Digital Marketing Manager
Bangkok, TH
Website:
holidayinn.com
Employees:
2015
Ratchapon Khamman Work Experience Details
  • Holiday Inn Resort Krabi Ao Nang Beach By Ihg
    Digital Marketing Manager
    Holiday Inn Resort Krabi Ao Nang Beach By Ihg
    Bangkok, Th
  • Holiday Inn Resort Krabi Ao Nang Beach, An Ihg Hotel
    Digital Marketing Manager
    Holiday Inn Resort Krabi Ao Nang Beach, An Ihg Hotel Mar 2024 - Present
    Bangkok, Bangkok City, Thailand
    - Developed and implemented digital marketing strategies, driving growth in direct bookings.- Managed multi-channel campaigns to promote hotel services and special offers, significantly enhancing brand awareness.- Led enhancements to the website and online booking system, improving user experience and boosting conversion rates.- Optimized OTA listings and partnerships, resulting in increased bookings through these channels.- Formulated targeted B2B marketing strategies… Show more - Developed and implemented digital marketing strategies, driving growth in direct bookings.- Managed multi-channel campaigns to promote hotel services and special offers, significantly enhancing brand awareness.- Led enhancements to the website and online booking system, improving user experience and boosting conversion rates.- Optimized OTA listings and partnerships, resulting in increased bookings through these channels.- Formulated targeted B2B marketing strategies, acquiring new corporate clients and fostering partnerships annually.- Cultivated relationships with travel wholesalers, contributing to revenue growth.- Utilized tools like Google Analytics to monitor campaign performance, deliver actionable insights, and provide regular reports.- Managed digital marketing budgets, ensuring efficient resource allocation and cost savings.- Executed SEO, SEM, social media, and email marketing campaigns, driving notable increases in website traffic.- Created compelling content for the hotel’s blog, social media platforms, and email newsletters, enhancing brand engagement and customer retention.- Conducted thorough analysis of marketing campaigns to optimize performance and identify improvement opportunities.- Collaborated with cross-functional teams to align marketing efforts with overarching business objectives.- Conducted market research to identify trends and capitalize on opportunities, informing strategic marketing decisions. Show less
  • Travizgo
    Market Manager
    Travizgo Feb 2023 - Mar 2024
    Bangkok City, Thailand
    - Work with TRAViZGO (B2C) and ThailandCONNEX (B2B) platforms targeting global markets.- Acquire new hotel partners and manage accounts as directed by the Sales Acquisition Director.- Foster relationships with hotel partners, optimizing revenue generation.- Negotiate special agreements to enhance profitability and competitiveness.- Monitor and optimize pricing and room inventory for competitiveness.- Support company campaigns and promotional projects.- Assist other… Show more - Work with TRAViZGO (B2C) and ThailandCONNEX (B2B) platforms targeting global markets.- Acquire new hotel partners and manage accounts as directed by the Sales Acquisition Director.- Foster relationships with hotel partners, optimizing revenue generation.- Negotiate special agreements to enhance profitability and competitiveness.- Monitor and optimize pricing and room inventory for competitiveness.- Support company campaigns and promotional projects.- Assist other departments with customer bookings.- Evaluate hotel performance and enhance business outcomes for partners.- Conduct presentations and workshops to strengthen partner relationships and collaboration. Show less
  • A-Star Phulare Valley Chiang Rai
    Assistant Director Of Sales & Marketing
    A-Star Phulare Valley Chiang Rai Oct 2019 - Jan 2023
    Chiang Rai, Thailand
    A-Star Phulare Valley Chiang Rai (123 Units)- Oversee the leisure market, collaborating with travel agents specializing in European, North America, and Asian (Chinese-speaking) destinations, as well as the domestic and wholesale markets.- Conduct regular business visits to hotel partners, travel agencies, corporate clients, and local organizations to strengthen relationships and enhance hotel visibility.- Develop and monitor strategic plans to drive sales performance on a monthly… Show more A-Star Phulare Valley Chiang Rai (123 Units)- Oversee the leisure market, collaborating with travel agents specializing in European, North America, and Asian (Chinese-speaking) destinations, as well as the domestic and wholesale markets.- Conduct regular business visits to hotel partners, travel agencies, corporate clients, and local organizations to strengthen relationships and enhance hotel visibility.- Develop and monitor strategic plans to drive sales performance on a monthly, quarterly, and annual basis.- Create and update marketing materials to support sales activities, including sales calls, events, and presentations. This encompasses hotel websites, social media content, hotel presentations, sales kits, and banquet kits.- Provide recommendations and consultancy to the owner for the pre-opening plan of a new property in Pathum Thani.- Prepare comprehensive weekly, monthly, and yearly sales and marketing reports. Present these reports to the management and the Heads of Departments (HOD) team for assessment and strategic planning.- Generate innovative ideas and plans to enhance sales productivity.- Ensure creativity in all departmental documentation, both online and offline. Show less
  • A-Star Phulare Valley Chiang Rai
    Sales Manager
    A-Star Phulare Valley Chiang Rai Jun 2019 - Sep 2019
    Bangkok Metropolitan Area, Thailand
    Sales Manager Base Bangkok Office.
  • Cubic Pratunam Hotel/ Spittze Hotel
    General Manager
    Cubic Pratunam Hotel/ Spittze Hotel May 2018 - May 2019
    Bangkok Metropolitan Area, Thailand
    Cubic Pratunam (88 Rooms)Cubic Bed Pratunam (Inhouse Hostel, 40 beds)Spittze Hotel Pratunam (80 Rooms)- Lead the management team in operating both the hotel and hostel, while simultaneously overseeing the pre-opening of Spittze Hotel. Develop and implement strategic plans to achieve monthly and quarterly revenue targets.- Supervise all departments and staff to ensure high standards of service and guest satisfaction.Oversee Sales & Marketing activities to ensure optimal… Show more Cubic Pratunam (88 Rooms)Cubic Bed Pratunam (Inhouse Hostel, 40 beds)Spittze Hotel Pratunam (80 Rooms)- Lead the management team in operating both the hotel and hostel, while simultaneously overseeing the pre-opening of Spittze Hotel. Develop and implement strategic plans to achieve monthly and quarterly revenue targets.- Supervise all departments and staff to ensure high standards of service and guest satisfaction.Oversee Sales & Marketing activities to ensure optimal performance and productivity within the department.- Manage the OTAs market for the 3-stars city hotel located in the high-traffic area of Pratunam, while also handling B2B, wholesale, and domestic markets.- Create and manage online and offline marketing materials in collaboration with all departments for Cubic Pratunam, and develop pre-opening materials for Spittze Hotel Pratunam.- Ensure all staff members are knowledgeable about hotel products, services, facilities, and policies.- Recruit, train, and supervise new and existing staff, ensuring adherence to detailed job descriptions.- Develop and implement Standard Operating Procedures (SOPs) for all relevant departments, with a focus on Front Office, Reservations, and Accounting.- Present detailed monthly and quarterly assessments to the owner team.- Maintain and enhance overall guest satisfaction, striving for the highest review scores.- Provide recommendations to the owner team for strategies to improve hotel performance across all dimensions. Show less
  • Pure Potential (Pre-Opening Team)
    Assistant Director Of Sales
    Pure Potential (Pre-Opening Team) Oct 2015 - May 2017
    Bangkok Metropolitan Area, Thailand
    The Bihai Huahin (16 Rooms)Aphrodite Inn (40 Rooms)Formerly Kalliste Phuket Wellness Resort & Spa (120 Units) - Employed by Pure Potential Co., Ltd., a hotel management company overseeing two operational hotels in Bangkok and Hua Hin, as well as a pre-opening team for a property in Phuket Panwa.- Lead the Sales department, managing and developing the sales team to achieve all sales targets and align with the strategic sales plan set by management.- Act as the primary liaison… Show more The Bihai Huahin (16 Rooms)Aphrodite Inn (40 Rooms)Formerly Kalliste Phuket Wellness Resort & Spa (120 Units) - Employed by Pure Potential Co., Ltd., a hotel management company overseeing two operational hotels in Bangkok and Hua Hin, as well as a pre-opening team for a property in Phuket Panwa.- Lead the Sales department, managing and developing the sales team to achieve all sales targets and align with the strategic sales plan set by management.- Act as the primary liaison for the leisure market, focusing on OTAs, travel agencies, B2B, wholesale, Asia (overall), Australia, and the Chinese-speaking market.- Ensure the team remains self-motivated and well-informed about hotel products, services, events, pricing, and policies.- Serve as Team Leader for consumer fairs, travel trade shows, meetings, events, and table-top sales.- Develop innovative Sales & Marketing strategies for hotel products, contributing to business strategy and development plans. Show less
  • Orapin Group
    Cluster Senior Sales Manager
    Orapin Group May 2014 - Sep 2015
    Koh Samui, Thailand
    Bhundhari Spa Resort & Villas Koh Samui (162 Units)Bhundhari Chawneg Beach Resort Koh Samui (30 Rooms)Pariya Haad Yuan Koh Phangan (40 Units)- First Assignment: Managed the leisure market for DMC agents based in Bangkok, covering the UK, Germany, Australia/New Zealand, Europe, Asia, Korea, and the Chinese-speaking market. Focused on building and maintaining strong relationships with these agents.- Second Assignment: Served as Cluster Manager for the OTAs segment across all… Show more Bhundhari Spa Resort & Villas Koh Samui (162 Units)Bhundhari Chawneg Beach Resort Koh Samui (30 Rooms)Pariya Haad Yuan Koh Phangan (40 Units)- First Assignment: Managed the leisure market for DMC agents based in Bangkok, covering the UK, Germany, Australia/New Zealand, Europe, Asia, Korea, and the Chinese-speaking market. Focused on building and maintaining strong relationships with these agents.- Second Assignment: Served as Cluster Manager for the OTAs segment across all properties within the group company. Maintained fluent communication with major platforms including Agoda.com, Booking.com, Expedia.com, Trip.com, and others.- Worked to grow business from TAs and OTAs clients, aiming to optimize hotel revenue performance.Contributed to market segmentation, rate structure, and the setup of various online and offline documents within the department.- Regularly updated and summarized competitor activity, providing market intelligence and insights to the team.- Assisted in the creation of sales materials such as kits, brochures, and event documents, and participated in the renovation of the hotel website.- Prepared and submitted weekly, monthly, and yearly sales performance and activity reports directly to the General Manager.- Participated in travel trade shows, tourism meetings, events, and table-top sales. Show less
  • Infinity Hotels And Resorts
    Ecommerce Manager
    Infinity Hotels And Resorts Apr 2012 - Nov 2013
    Bangkok Metropolitan Area, Thailand
    Sivatel Bangkok (75 Suite Room)The Hive Hotel (formerly name, Lamai Wanta Beach Resort Koh Samui) (35 Rooms)Bhundhari Spa Resort & Villas Koh Samui (162 Units)Bhundhari Chaweng Beach Resort Koh Samui (30 Rooms)Pariya Haad Yuan Koh Phangan (40 Units)- OTAs Team Leader: Served as a Cluster Manager, leading the team at an executive level to achieve sales targets within the online travel agent segment.- Oversaw the OTAs team, encouraging them to develop routine strategic… Show more Sivatel Bangkok (75 Suite Room)The Hive Hotel (formerly name, Lamai Wanta Beach Resort Koh Samui) (35 Rooms)Bhundhari Spa Resort & Villas Koh Samui (162 Units)Bhundhari Chaweng Beach Resort Koh Samui (30 Rooms)Pariya Haad Yuan Koh Phangan (40 Units)- OTAs Team Leader: Served as a Cluster Manager, leading the team at an executive level to achieve sales targets within the online travel agent segment.- Oversaw the OTAs team, encouraging them to develop routine strategic planning summaries on competitors and market share.- Contributed to the management of the entire online travel agent segment, including setting up rate structures, Best Available Rates (BAR), promotions, and sales channels for all hotels.- Acted as the primary contact for maintaining strong relationships with current and potential OTAs partners.- Ensured the OTAs team remained self-motivated and well-informed about hotel products, services, events, pricing, and policies.- Prepared and presented monthly performance summary reports of the OTAs team for meetings with the management team. Show less
  • The Patra Hotel - Rama 9
    Sales Executive
    The Patra Hotel - Rama 9 Aug 2011 - Mar 2012
    Bangkok City, Thailand
    The Patra Hotel – Rama 9 (281 Rooms)• Sell hotel room, function and hotel facilities, also promptly provide accurate hotel information.• Complete important document in department such as hotel contracts, proposals and confirmations • Taking care e-mail, phone call from agencies, clients, companies and organizations.• Support as coordinator for department with all tasks document, phone calls and operation unit.• Summary report of weekly/monthly production report for meeting… Show more The Patra Hotel – Rama 9 (281 Rooms)• Sell hotel room, function and hotel facilities, also promptly provide accurate hotel information.• Complete important document in department such as hotel contracts, proposals and confirmations • Taking care e-mail, phone call from agencies, clients, companies and organizations.• Support as coordinator for department with all tasks document, phone calls and operation unit.• Summary report of weekly/monthly production report for meeting with Management team. Show less
  • King Park Avenue Hotel
    Reservation Supervisor
    King Park Avenue Hotel Jul 2010 - Jul 2011
    Bangkok Metropolitan Area, Thailand
    King Park Avenue Hotel (230 Rooms)Bangkok Natural Spa (30 Rooms)• Answering phone calls/emails from booker/guest and provide accurate property information. • Reserve & follow up booking from booker by phone call/e-mail and routine summary report in daily basis.• Proactive with daily meeting to preparing concern report and report direct to GM in morning briefing. • Oriented property details and able to manage multiple all tasks and documents in department. • Taking care… Show more King Park Avenue Hotel (230 Rooms)Bangkok Natural Spa (30 Rooms)• Answering phone calls/emails from booker/guest and provide accurate property information. • Reserve & follow up booking from booker by phone call/e-mail and routine summary report in daily basis.• Proactive with daily meeting to preparing concern report and report direct to GM in morning briefing. • Oriented property details and able to manage multiple all tasks and documents in department. • Taking care Sales & Marketing part for OTA segment, report direct to DOSM. Show less

Ratchapon Khamman Education Details

Frequently Asked Questions about Ratchapon Khamman

What company does Ratchapon Khamman work for?

Ratchapon Khamman works for Holiday Inn Resort Krabi Ao Nang Beach By Ihg

What is Ratchapon Khamman's role at the current company?

Ratchapon Khamman's current role is Digital Marketing Manager.

What schools did Ratchapon Khamman attend?

Ratchapon Khamman attended Naresuan University.

Who are Ratchapon Khamman's colleagues?

Ratchapon Khamman's colleagues are Julia Christykova, Gabriela Mendes, Teri Keathley, Chelsea Glasheen, Billy Powers, Jerry Levera, Thane Thompson.

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