• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.• Work with management on customer service initiatives• Investigate customer's problems and find solutions• Handle major incidents that cannot be resolved by agents.• Resolve complaints and order issues.• Plan & supervise the day-to-day handover activities… Show more • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.• Work with management on customer service initiatives• Investigate customer's problems and find solutions• Handle major incidents that cannot be resolved by agents.• Resolve complaints and order issues.• Plan & supervise the day-to-day handover activities to customers.• Manage the customer “snag list” i.e. comments, requests, etc, and address them through proper communication, follow up, coordination and escalation with the related departments.• Manage all telecommunications, requests and monitoring efficiency.• Create and implement handover process for all projects.• Handle project Consolidation requests and sensitive customer based projects. Show less

• Maintains and improves CRM operations by monitoring system performance• Monitors programs and procedures to ensure on-time delivery and customer satisfaction. • Sets performance standards to meet service goals of company. • Provides feedback to the company regarding service failures or customer concerns. Provides feedback • develop and implement customer service policies and procedures• review and assess customer service contracts• oversee the achievement and… Show more • Maintains and improves CRM operations by monitoring system performance• Monitors programs and procedures to ensure on-time delivery and customer satisfaction. • Sets performance standards to meet service goals of company. • Provides feedback to the company regarding service failures or customer concerns. Provides feedback • develop and implement customer service policies and procedures• review and assess customer service contracts• oversee the achievement and maintenance of agreed customer service levels and standards• direct the daily operations of the customer service team• plan, prioritize and delegate work tasks to ensure proper functioning of the department Show less

Iam responsible for the daily running and management of the center through the effective use of resources. They have responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Ensure that calls are answered by staff within agreed time scales and in an appropriate manner.

• Leading a group of 25 agents and ensured they are doing the following :• Handle customers calls and process all customers inquires within required time frame while maintaining courtesy and professionalism.• Ensure complains of calls resolution with appropriate policies and procedures.• Adhere to corporate customer satisfaction standards and service indicators.• Maintaining up-to-date knowledge of products and services features and its related procedures.• Stick to… Show more • Leading a group of 25 agents and ensured they are doing the following :• Handle customers calls and process all customers inquires within required time frame while maintaining courtesy and professionalism.• Ensure complains of calls resolution with appropriate policies and procedures.• Adhere to corporate customer satisfaction standards and service indicators.• Maintaining up-to-date knowledge of products and services features and its related procedures.• Stick to punctuality, productivity, positive attitude, team building, and team spirit standards.• Act as floor supervisor which handle global problem and communicant with another department to solve it.• Follow up to solve problems and mange service level • Giving teams training sessions in communication skills and how to act with our customers.• Have high level in human management and problem solving.• 15. Have high level in MBWA Show less

• Select candidate by managing matchmaking between job seekers and employees and make phone scanning and first interview •Researching, monitoring, analyzing and reporting of domestic and regional issues.• Creating partnerships with official organizations, manpower parties and civil society to build in-depth knowledge of the Egyptian manpower scene.• Taking part in preparing a daily summary of the local media• providing support for ministerial and VIP visits. Assisting Migration… Show more • Select candidate by managing matchmaking between job seekers and employees and make phone scanning and first interview •Researching, monitoring, analyzing and reporting of domestic and regional issues.• Creating partnerships with official organizations, manpower parties and civil society to build in-depth knowledge of the Egyptian manpower scene.• Taking part in preparing a daily summary of the local media• providing support for ministerial and VIP visits. Assisting Migration section to set up meetings. Show less