Rateesh Nair Email & Phone Number

Mumbai, Mh, In

Billing Operation - • Competent in improving billing processes and new strategies to improve customer satisfaction.• Initiated and implemented quality billing practises and procedures.• Ensured planning and tracking of scheduled activities in a well-defined and structured manner.• Train and assist team members to perform all billing functions effectively.• Prepare periodic billing reports as per monthly performance indicator and submit to management.• Handling statutory and internal audit query.Revenue Assurance Operation - • Ensure revenue assurance activities carried out as planned and adding to revenue.• Investigate issues and perform root cause analysis.• Follow-up on trends with cross-functional team for closure.• Managing business change requirements from concept to completion in co-ordination with IT team.Accomplishment - • Goods & Service Tax implementation (GST).• Developed paperless environment by implementing approval based workflow portal to manage & process request relating to customer life cycle change management.

• Responsible for Hospital Client Invoice generation as per Contract.• Ensuring there is no Revenue leakage through Pre & Post Bill Audits.• Responsible for raising Vendor Invoices towards settlement.

Mumbai Area, India

• Responsible for Reconciliation of Accounts (SOA) with Operator.• Assurance towards zero deviation in Tower/Tenants maintained by Circle in Tower Database.• Ensuring Invoices generated is as per MSA (Master Service Agreement) & Billing scheduled for all Operators based on its Tower Occupancy.• Publishing Revenue & Variance related Reports to Circle Head.

Mumbai Area, India

• Responsible for Clearance of Rejects at Mediation & Billing end.• End to End processing of CDR's by doing reconciliations between Switch v/s Mediation v/s Billing System of Enterprise Traffic.• Analyzing overall health check-up of a Product & publishing reports to Management.

• Ensuring end to end processing of CDR's by doing reconciliations between Switch v/s Mediation v/s Billing System like Subscriber reconciliation, CDR reconciliation.• Analyzing of Error CDR's along with Verifying Rating accuracy of Calls of Enterprise traffic.• Managing Usage & Revenue enhancement by monitoring on Customized plans, Zero usage analysis, ARPU analysis, Rate Plan Audit.• Testing & Implementation of new Products under Staging/UAT environment & Validation of Tariff Plans, Scheme & Discounts within defined SLA.

Mba, Finance

M.Com- I, Cost Accounting

Bachelor Of Commerce, Commerce