Experienced and global learning leader with proven success in leveraging methodologies to design, develop, and deliver successful training programs and integrate instructional technology to provide onsite and virtual training. Highly motivated people manager with remote and global experience with an eye to identify, develop, and conduct coaching and mentoring to direct reports.
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Manager Associate Engagement And Development.Alcon Apr 2022 - Present -
Training ManagerAlcon Jun 2020 - Mar 2022Bengaluru, Karnataka, India
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Training Team LeadGroupon Nov 2012 - Dec 2019Chennai Area, India
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Executive Team LeadTata Communications Transformation Services (Tcts) Mar 2012 - Aug 2012Chennai Area, India● Responsible for driving core customer service KPIs including coaching agents. ● Managing performance and key customer experience metrics of the CS Team. ● Coach and help promote positive agent experience members by rewarding good behavior.● Manage escalations and translate voice of customer to support teams like Product and Engineering. -
Senior Customer Service Representative - Team LeadSutherland Global Services Pvt. Limited Aug 2008 - Mar 2012Chennai Area, India● Provide SME support so to ensure high customer experience is maintained. ● Derive and provide status reports of operational performance. ● Managed communications during team huddles and resolved escalation questions. ● Coach and manage performance for multiple group of front-line agents.
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Senior Customer Service RepresentativeReliance Bpo Private Limited Feb 2006 - Jun 2008Chennai Area, India● Provided support for both inbound contacts for prepaid & postpaid customers. ● Responsible for driving “Green Procedure Process” of the internal Reliance CS Team.
Ratheesh R Education Details
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Business Administration And Management, General
Frequently Asked Questions about Ratheesh R
What company does Ratheesh R work for?
Ratheesh R works for Alcon
What is Ratheesh R's role at the current company?
Ratheesh R's current role is Manager, Associate Engagement and Development.
What schools did Ratheesh R attend?
Ratheesh R attended University Of Madras.
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Ratheesh R
Deputy Manager - Technical Functions At Bosch ( Rbai) Electrified Motion Division With Expertise In Manufacturing Process Improvement / Optimization, Industrial It Management & Maintenance ManagementNagercoil -
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Ratheesh R
Performance Marketing Specialist | Ex-Digital Marketer At Gssspl | Ex-Associate At I-Pac (Indian Political Action Committee) | Freelancer | Alum-Srcc'20, Delhi UniversityChennai -
Ratheesh R
Bengaluru
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