Payroll1. Process and validate the full and final settlement of exit employees2. Validate and approve the attendance correction requests raised by supervisors3. Consolidating and validation of the various inputs related to Payroll4. Various inputs are sent by programs like Extra time, client incentives, etc which needs to be validated before payout.5. Need to validate the number of OFF’s that has been scheduled to an employee.6. Need to calculate the variable pay of the employees as per the attendance marked on the system.7. Answer all attendance and payroll related queries8. Send the inputs of payroll to the vendor and validate the output received9. Responsible for the ESI filing and PAN card updation of the employeesEmployee Insurances1. Handling all the queries related to Mediclaim, EDLI, TERM and GPA Insurances2. Send the weekly and monthly reports related to Addition, Updation, Correction and Deletion of employees and dependents to the stake holders3. Ensure that the renewal of all the insurances are completed with the timeline after surveying and analyzing the prevailing market strategies and good practices4. Ensure that the hospitalization of our employees or dependents is smooth by coordinating between the employee and the Insurance broking firm5. Creating awareness to our employees regarding the various Insurance policies by means of emails, posters, SMS and pamphlets 6. Maintaining a tracker of the claims that are submitted for re-imbursement and making sure that the broking firm adheres to the agreed TAT’sIssuance of Letters1. Warning Letter: - Sent on the third consecutive day of unscheduled absenteeism2. Termination Letter: - Sent on the eight consecutive day of unscheduled absenteeism3. Relieving and Service Letter: - Sent after the Full and Final settlement is processed and paid4. Recovery Letter: - Sent if there is a negative pay out after the processing of his/her Full and Final Settlement

Check and process Invoices related to volume hiring1. Process the payments related to volume hiring for various consultancies according to the contracts2. Provisioning the payouts on a monthly basis and send the report to the finance department3. Ask the consultancies to raise a credit note in case of recoveries4. Send weekly report to the management with the details of the paymentsOther Responsibilities:1. Scheduling interviews for employees who have reported to Bench due to various reasons2. Weekly absenteeism, attendance, bench, FFS reports to be sent to the management3. Responsible for employee movements, supervisory movements, department changes, employee exit on the Human Resource Management System4. Checking for areas of improvement on HRMS

Job Responsibilities:1. Monitor Chats and emails taken by the Executives2. Provide feedback on the chats and emails monitored3. Send weekly reports regarding the monitoring to the Management4. Conduct weekly client and internal calibrations on chats and emails5. Conduct pre and post shift team meetings6. Provide client updates to the executives and take a sign-off7. Handling the escalation queues

1. Answer Customer's query regarding their purchase made or products at Overstock.com (Shipping Details, Returns, Trace)2. Assist customer's to purchase the item that suits their needs3. Conduct team huddle pre and post shift to discuss regarding updates and any unique queries that had arisen from our customersDescription:Overstock.com is an Internet leader for name-brands at clearance prices. We help customers shop smarter by offering top-quality brand-name merchandise at 40-80% off, every day of the week. We had to assist customers with details pertaining to their purchases like Shipping Details, assist them to return the damaged and defective items delivered, locate the order that has not been delivered within the specified timeframe, place orders for them after confirming all the details. The process worked 24/7 with focus on providing optimum solution within the specified time limit to our customers. We emphasize more towards achievement of customer satisfaction.

My Responsibilities:1. Handle issues at level 1(T1) and level 2(T2).2. Handle issues and support requests for abuse@hotmail.com.3. Research on emerging issues with Hotmail.4. Assist other team members to achieve their targets and provide them technical solution.5. Provide process training to the agents of MSN Hotmail.Description:MSN Hotmail is the world’s most popular, best and widely used e-mail service. Customers contact us with their technical and non-technical issues related to their hotmail account through e-mail and we assist them within 24 hours time frame. We as a technical support engineers provide e-mail support to the customers of our clients. We work 24/7 with focus on providing optimum solution within a time limit to our customers. We emphasize more towards achievement of customer satisfaction.