Spearheading the entire gamut of business analysis including requirement gathering & analysis through workflow/process flow diagrams, documentation stakeholder management and service delivery▪ Driving end-to-end partner strategy and implementing a framework to influence & ensure partner satisfaction▪ Providing overall leadership to the entire project team & business partners and resolving their technical queries; managing deliverables of other functional team leaders▪ Taking ownership of requirements with the help of requirement traceability matrix to bridge the gap if any between functional and technical design▪ Contributing in planning business strategy to meet defined targets & objectives, building right organization structure with right quality of resources to support defined business strategy▪ Grooming & mentoring professionals & managers for ensuring efficiency in process operations and meeting of individual & group targets and for developing business across various market

Performed various Credit Card transaction processing activities for EMEA countries from an issuing bank perspective which included:o Processing of various types of payments to the card, standing instructions, refunds, balance transfers, loan on cards, rewardredemptions, EMI conversion & so on▪ Worked on Vision Plus Modules such as CMS & TRAMS