>Understanding Client Training needs through client interactions, and conducting a training need analysis. >Making the right program recommendations after interacting with Heads of Training, Managers of the relevant verticals and potential participants based on their requirements>Content preparation for classroom training, which includes the facilitator deck, participant material and facilitator guide for workshops> Ensuring that the trainers are well prepared for the training sessions which may include conducting train the trainer programmes.> Constantly engaging with Clients in order to ensure that the program is meeting the required objectives. > Ensuring all aspects of the training are taken care of from Metamorf’s end and the interacting with the client to ensure the session goes on smoothly> Sourcing and conducting demos in order to recruit trainers for Metamorf.> Making appropriate changes to the program content and delivery methodology based on feedback received on the Training Program

Principal accountabilities involve managing a broad range of HR functions that includes • Employee relations and disciplinary proceedings• Administration of policies and procedures relative to staff exit formalities, medical (FHP) and staff benefits, payroll, online on-boarding of inductees and employee performance management• Single point of contact for all HR queries for the RM area, work extensively with the operations team to ensure administration of all HR policies and assist in decision making• Responsible for personnel file management, safe keeping of confidential records ensuring adherence to group standards and audits• Responsible for timely completion/generation of reports and MIS and administer issuance of letters for employee address proofs, visa and loan processing• Was responsible for overall administration of recruitment process, handled employee referral programs and co-administered placement vendor management

Key responsibilities as an Assistant Manager – Learning & Development included• Train, coach and mentor CSEs and AMOs into becoming successful voice coaches• Call quality monitoring and checks• Conduct workshops on effective communication and customer service• Custom design training modules based on specific process needs and training requirements• Handled MIS, report generation and administrative tasks