• Work with largest telecom company to automate their contact center operations• Reduced turnaround time of SIM Reset Customer Request from 24 hours to 3 minutes saving ~$1.2M for business• Reduced turnaround time of Device Blacklisting from 3 days to approx. 20 minutes• Saved business ~$3.5M through automation to provide promotional credits to customers• Responsible for all phases of software product delivery from pre-sales solutioning to support• Lead and work with other business analysts to organize ideas into PI, epics, stories & tasks in JIRA • Write functional and technical requirements• Verify technical aspects of the projects like API connectivity, request-response structures, tables, etc.• Perform impact analysis of the changes on the core platform functionality • Analyze technical scope, impacts, dependencies and risks in an easy-to-understand standardized format for the Dev, UI/ UX, QA teams.• Lead PI planning and sprint scoping using agile scrum methodologies like daily standups, sprint planning, backlog refinement, grooming, sprint review, retro etc.• Work with dev leads to estimate efforts and prioritize work items• Coordinate with QA team from functional testing to UAT • Coordinate & communicate go/no go sign off for production releases• Perform post deployment validation, communication and release notes/ change log• Provide tier 2 and 3 support for production related issues including escalations, approvals, hot fixes• Build, monitor and gauge success using dashboards and reports

 Acting as a subject matter expert of a Cloud-Based IoT Platform at Executive briefings/marketing events. Demonstrate the Cloud-based platform, both standard and tailored to prospects and existing customers, both onsite and via web conference. Plan and deliver Proof of Concept/Pilot engagements with prospects. Respond to Request for Information/Proposal documents.  Support Marketing events such as user conferences, trade shows, and webinars. Help bridge the communication gap between business and technical teams Manage IoT based product focused on Fleet Management System, and Enterprise Asset Management Automate Business Processes for clients to reduce their process time Assist senior management in standardizing internal processes and train users  Re-engineer underlying business process for clients, thereby reducing product go to market time by 1 month

 Created more than 500 roles & 2,000 users using eCatt scripts. Performed SOD checks using Access Risk Analysis in GRC which increased resource availability by 25% Performed SAP GRC upgrade pertaining to design & functionality of GRC 10.1 Access Management Proposed & implemented strategies for SAP Security model to clean up roles & reduce authorizations Created new Mitigation Controls by assigning the 'Control ID' with a 'Risk ID' on a user with SOD violations Used Solution Manager during training/post-go-live support in CUA, synchronized CUA System with child systems Managed Fire-Fighter Account in SAP & GRC 10 and used multiple SAP security tables for research and to solve problems Created more than 500 complex roles through PFCG in SD, FI, MM, MDG, BI