Responsible for day to day functioning of Front Office, Tele Calling, Cashless Department & OPD/IPD Services.To solve compliances given by patients regarding Food quality or quantity.Responsible for documentation related to cashless empanelment & networking.Audit of provisional bills prepared on daily basis.To prepare MIS, Cashless & other required reports on daily basis.To maintain proper record of cashless patients with required details.Responsible to maintain & upgrade the calling database. Also to boost the calling for promotions, feedbacks etc.Coordinate with various insurance companies for claim settlement as and when required.Follow-up and process the claim as per the terms and conditions with the insurance companies.Managing patient grievance related to the rejection of claims / denial of the Cashless request & reimbursement claims.Coordinating with insurance company for specific approvals.Responsible for financial assessment of patients, determination of ability to pay, in case of Govt. Scheme covered patients.To create sense of friendly atmosphere and make the patient or relative feels comfortable in the hospital premises.Ensure patients are admitted, as per the first come first serve basis only on written advice by the doctors.In coordination with the In-charge staff nurses, retrieve information of the discharges of patients and accordingly enlist your waiting list for admissions as well as the transfer of patients from one category to another and keep a record of the same.Any project / task given by management from time to time.