- Led a multidisciplinary team in overseeing Volt Panda and Volt Taxi App projects, including app development, graphic asset design, App figma designing, and backend development, ensuring timely delivery and high-quality outcomes, basic working on AWS, MongoDB, and other tools for smooth and high uptime of the applications and day to day operations.- Managed the end-to-end process of EV charger installation, both AC and DC (30KW/60KW), with Hands-on experience installation of chargers, commissioning, testing, troubleshooting, and hardware replacement, coordinating with internal teams and external stakeholders to ensure smooth implementation and adherence to safety standards.- Conducted comprehensive business analysis for EV chargers, including market research, competitor analysis, and financial modeling, to identify growth opportunities and inform strategic decisions.- end-to-end customer feedback initiatives, conducting one-on-one calls with clients to gather feedback and recommendations for improvement, resulting in a 30% increase in customer satisfaction.- Collaborated closely with the sales team to identify potential B2B clients, visiting properties and engaging in negotiations to secure partnerships and drive business growth.- Utilized strong communication and interpersonal skills to effectively handle customer inquiries and resolve issues, maintaining positive relationships and fostering customer loyalty.