15 years of experience in IT. Started career in networking and moved on to Delivery management. Experience in implementation of new engagement from knowledge transition to go live. Handled Agile and Scrum with JIRA as part of project management. Experience in cloud delivery and management. Have good experience in handling medium to complex engagements. Experience in building process and good team player. Have experience in team building, mentoring and ensure smooth flow of delivery.Service Delivery Operations Manager, Cloud Support, Customer Governance, Contract Document/Technical Document writing, Verification, Modification, SOP/SOW creation, Process Excellence, Incident/Change Management, IT recruitment, Training, Team Management.CORE STRENGTH➢ Strategy Planning➢ Program Governance➢ Project Transitioning➢ Service Delivery Management➢ Customer Governance➢ Cloud Computing➢ Change & Process Management➢ Project Management➢ SLA Compliance➢ System Management➢ Client Interaction➢ Team CoordinationTECHNICAL SKILLS➢ AWS and Azure Cloud implementations support➢ Networking- Routers, Switches and FirewallsPROFILE SUMMARY➢ Skilled in Service Delivery Management for Cloud-based customers from Transition to Go-Live which includes recruitment, training, knowledge handover, and day two.➢ Handled Project Management( Agile with JIRA) with IT infra and software development teams for implementation➢ Adept at working as Service Delivery Operations Manager, Customer Governance, and Customer requirement understanding.➢ Proficient in Cloud Operations Support, implementing changes, and process improvement initiatives.➢ Proven ability in planning and implementing projects based on the project delivery schedules and other SLA parameters➢ Proven expertise in recruiting, grooming, and mentoring team members based on project and operational requirements.➢ High mentoring ability with excellent communication and team management skills. Possess an analytical mindset.TRAINING AND CERTIFICATIONS➢ Microsoft Certified Azure Administrator AZ-104➢ Cisco Certified Network Associate.➢ ITIL v3 certified.➢ Got trained in AWS and Azure.➢ Hardware and Networking certified➢ AWS and Azure technical training➢ Agile and Scrum➢ Microsoft Azure Administrator➢ ITIL v4