• Responsible for overseeing the entire hotel operation and commercial interests.• Prepare the rolling strategic plan in line with the overall Hotel strategic plan.• Overall financial management of the entire business operations. This will include the preparation of budgets, key performance indicators, financial reporting and capital expenditure to ensure effective cost control and profitability.• Drive the revenue management of the hotel, ensuring daily, weekly, and monthly revenue meetings are taking place.• Have full control over all revenue management decision including group, corporate and inbound rates. Achieve continued revenue growth through innovation in services, product offerings and sales and marketing initiatives.• A full 12-month sales and marketing plan to be submitted every year.• Provide effective leadership, management, training, motivation and development of all team members in your reporting line.• Maintaining good relationships with all stakeholders, including suppliers.• Ensure compliance with legislation and regulatory requirements and company policies.• Manage the Human Resources function of the business.• To attend all relevant Hotel department meetings. Forecast, monitor and control wage costs.• Monitor and record all breakages and wastage and associated costs.• Ensure all resource use is minimized where possible.• Prepare team rosters in advance based on business.• Administer payroll.• Ensure that all public and back-of-house areas are presentable and that all equipment is stored correctly. Work with maintenance personnel to maintain the asset with preventative maintenance plans.• Conduct team training, using my knowledge and experience as well as on the job training and ensure that appropriate training records are kept.• To have a complete understanding of and ensure the team adhere to the hotel’s policy relating to fire, hygiene, health and safety.• Resolves customer concerns

• Organization of hotel sales• Organization and monitoring of hotel events (seminars, sports sector, etc.)• Implementation of IHG procedures necessary to maintain the license and a high level of service to hotel guests.• Annual prices and special offers• Monitoring and preparation of tenders• Coordination between other sectors• Active communication with all agencies, tour operators and OTA channels on a daily basis• Identification and analysis of competition offers in order to better place hotel on the market.• Responsible approach to hotel clients and establishing professional cooperation and communication.• Creation and production of daily, periodic and annual sales reports (number of guests, number of overnight stays, business analysis, etc.)

• Organization of online hotel sales• Active communication with all agencies, tour operators and OTA channels on a daily basis• Responsible approach to hotel clients and establishing professional cooperation and communication• Implementation of IHG procedures necessary to maintain the license and a high level of service to hotel guests.

• Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.• Undertake full responsibility for Scheduling and Payroll of the department.• Undertake full responsibility for managing operating expenses and purchasing for the department• Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.• Coordinate daily activities with hotel management team on a daily basis.• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

• Maintain a professional and high-quality service-oriented environment at all times.• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.• Undertake full responsibility for Scheduling and Payroll of the department.• Undertake full responsibility for managing operating expenses and purchasing for the department• Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.• Coordinate daily activities with hotel management team on a daily basis.• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.• Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.