Ratna Kothalanka, Cspo Email & Phone Number

Motivated result-oriented business professional with around 16 years of experience in product management and software testing.Strong understanding of agile software development life cycle having worked for 10 years in Agile and involved in product management for the past 6 years.5 years of experience in Salesforce service cloud, having worked on features like Account and Contact Management, Case Management, Knowledge Management, workflows and Lightening Service console.2 years of experience in Cloud Security and enhanced the product capabilities of Web Application Firewall and DDoSExperienced in creating and publishing customer SAT surveys using GetFeedbackExperienced in creating success metrics to improve customer satisfaction and hands-on experience with Vlookups.Combining technical depth with business and product management skills I have been driving the technical roadmap and product quality in my current role.Hands on expertise using tools like SoapUI and Postman for API testingTook part in Product Tear down and Implementation of AI Principles in Product Management workshops.Strong understanding of business goals and objectives with excellent understanding of customer needs and technology trends.Proven expertise in creation of detailed BDD and Test artifacts according to functional requirements and business specifications in the domains like Health care, ERP, CRM, Biotechnology and Life sciences.Knowledge of GxP, SOX and GAMP standards.6 years of experience in Computer Systems Validation in compliance with FDA Regulatory Compliance Guidelines 21 CFR parts 210, 211, 820.75 and 11.Experienced in DevOps practices like continuous integration and continuous delivery to deliver rapidly in a safe and reliable manner.Experienced in writing validation documentation including Master Validation Plans, Validation protocols (IQ/OQ), Traceability Matrix and Summary reports in compliance with FDA standards.Been extensively involved in creating and executing high quality efficient functional, integration, acceptance and regression tests. Participated in all aspects of the software development life cycle including maintaining test protocols and requirement tracing.Proven expertise in assessing risks and Risk Management.Worked on enterprise projects based on EU and FDA regulatory standards.

Listed skills include Quality Assurance, Test Automation, Testing, Sdlc, and 11 others.

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  Acharya Nagarjuna University

  Electronics And Communications