Ratnesh Singh

Ratnesh Singh Email and Phone Number

Strategic Ops Leader | Championing Business Excellence, Automation, Innovation & Digital Transformation | Education, Ed-Tech, BPO & ITES | 6σ Black Belt, Agile Projects, Data Science & Statistical Process Control @ FIITJEE
new delhi, delhi, india
Ratnesh Singh's Location
New Delhi, Delhi, India, India
Ratnesh Singh's Contact Details

Ratnesh Singh work email

Ratnesh Singh personal email

About Ratnesh Singh

A Change Driver & Results-oriented operations leader with over 19 years of experience across Education, Ed-Tech, BPO, and ITES sectors. Driving excellence and efficiency through Lean Six Sigma, Agile methodologies, and data-driven strategies. Proven track record in transforming business operations and elevating customer experience at scale.

Ratnesh Singh's Current Company Details
FIITJEE

Fiitjee

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Strategic Ops Leader | Championing Business Excellence, Automation, Innovation & Digital Transformation | Education, Ed-Tech, BPO & ITES | 6σ Black Belt, Agile Projects, Data Science & Statistical Process Control
new delhi, delhi, india
Website:
fiitjee.com
Employees:
2445
Ratnesh Singh Work Experience Details
  • Fiitjee
    General Manager
    Fiitjee Feb 2023 - Present
    New Delhi, Delhi, India
    • Spearheaded the development of national academic and operational strategies, setting progressive benchmarks & goals, and guiding centres in surpassing performance benchmarks.• Standardized and automated systems and SOPs to establish functional uniformity across all locations, showcasing operational excellence at a national level.• Led the implementation of the National Academic Plan, aligning all centres for top-tier academic performance.
  • Fiitjee Limited
    Assistant General Manager
    Fiitjee Limited Aug 2019 - Apr 2023
    New Delhi Area, India
  • Fiitjee Limited
    Sr. Manager - National Academic Operations
    Fiitjee Limited Apr 2017 - Aug 2019
    New Delhi Area, India
  • Fiitjee Limited
    Manager - National Academic Operations
    Fiitjee Limited May 2013 - Mar 2017
    New Delhi, Delhi, India
  • Educomp Solutions Ltd
    Area Manager - Academic Support Group
    Educomp Solutions Ltd Feb 2011 - May 2013
    New Delhi, Delhi, India
    • Managed end-to-end service delivery and contract management post-sales to ensure top-level client satisfaction and operational performance.• Regulated regional revenue flow, presented invoices, and rigorously followed up on collections to maintain accurate banking and reporting.• Conducted scheduled and surprise audits at client sites to identify gaps and ensure consistent service delivery.
  • Vcustomer
    Senior Service Delivery Mentor
    Vcustomer Oct 2005 - Feb 2011
    New Delhi, Delhi, India
    • Managed a team of over 100 members to meet client SLAs and improve service delivery standards through performance monitoring and action plans.• Developed and delivered training programs to ensure team efficiency and product knowledge, resulting in high graduation rates for new hires.• Led quality assurance initiatives to ensure top-quality customer service delivery and managed a team of QAs for continuous improvement.• Developed and Deployed e-Learning for Product Training.

Ratnesh Singh Skills

Team Management Mis Management Vendor Management Customer Service Business Development Academic Operations Business Strategy Performance Management Market Research Customer Service Operations Inventory Operations Billing And Collections Client Servicing/relationship Management Workforce Planning/management Delivery And Vendor Management Product Training/development Quality Assurance/management Instructional Design And Content Development Customer Relationship Management Training Leadership Strategic Planning Team Building Microsoft Office Management Information Systems E Learning Research Project Management Team Leadership Operations Management Coaching Soft Skills Public Speaking Mentoring Service Delivery Business Analysis Process Automation Product Development Business Process Improvement Php Javascript Vbscript Html5 Microsoft Powerpoint Microsoft Word Microsoft Excel Client Relations It Service Management E Learning Implementation

Frequently Asked Questions about Ratnesh Singh

What company does Ratnesh Singh work for?

Ratnesh Singh works for Fiitjee

What is Ratnesh Singh's role at the current company?

Ratnesh Singh's current role is Strategic Ops Leader | Championing Business Excellence, Automation, Innovation & Digital Transformation | Education, Ed-Tech, BPO & ITES | 6σ Black Belt, Agile Projects, Data Science & Statistical Process Control.

What is Ratnesh Singh's email address?

Ratnesh Singh's email address is ra****@****ail.com

What skills is Ratnesh Singh known for?

Ratnesh Singh has skills like Team Management, Mis, Management, Vendor Management, Customer Service, Business Development, Academic Operations, Business Strategy, Performance Management, Market Research, Customer Service Operations, Inventory Operations.

Who are Ratnesh Singh's colleagues?

Ratnesh Singh's colleagues are Rohit Kumar, Shashidhar Reddy, Haryank Yadav, Kritika Rai, Prachi Mathur, Satya Prakesh, Srinivasa Sastry Sadhu.

Not the Ratnesh Singh you were looking for?

  • 3
    gmail.com, gmail.com, fidelity.com
  • Ratnesh Singh

    Vice President @ Nona Lifestyle | Global Supply Chain |Client Cost Saving Expert |Corporate Wear & Merchandise
    Delhi, India
    2
    gmail.com, nonalifestyle.com
  • Ratnesh Singh

    Technical Lead / Solution Architect | Sr Software Engineer | Cloud Full-Stack Engineer | Java/Spring Boot Full-Stack Developer | React Js Developer
    Mumbai
    2
    gmail.com, gmail.com

    1 +919450XXXXXX

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