Ratnesh Kumar Email & Phone Number

Gurugram, Haryana, India

Pune, Maharashtra, India

Delhi, India

 Content & Center Head at Sunya IAS, Delhi Expert Faculty at Vision IAS, Delhi

Jaipur Area, India

Role: Key Accounts Management (Telecom Operators, Rajasthan Circle)• Enhancing Revenue and EBITDA and maximizing company’s share in new businesso Steered insight-based sales; delivered 69% incremental market share in FY 14o Proactive sales constituting 40% of the total sales; offered handpicked sites to the customers based on drive test and footprint mapping, high potential, Plug and play sites, etc.o Leading IBS project; capitalizing on sites of high commercial viability and… Show more Role: Key Accounts Management (Telecom Operators, Rajasthan Circle)• Enhancing Revenue and EBITDA and maximizing company’s share in new businesso Steered insight-based sales; delivered 69% incremental market share in FY 14o Proactive sales constituting 40% of the total sales; offered handpicked sites to the customers based on drive test and footprint mapping, high potential, Plug and play sites, etc.o Leading IBS project; capitalizing on sites of high commercial viability and strategic importance• Surpassed Collections over Rs. 400 crores per annum o Automated processes, implemented invoice level tracking mechanism and maintained excellent client relationship at all levels to ensure efficient processing of all billingso Maintained the highest Target vs. Actual Collections throughout the year, contributed to make Rajasthan 1st circle become a Zero Days Outstanding circle • Transformed Disputes Resolution process by periodic reconciliations & database signoffs, monthly Billing Walks and ISQ training; reduced disputes to 0.04% of total billings against the target of 0.7%• Guaranteeing a high level of Customer Satisfaction and Business Retention; building “Customer First” Culture in the organization and acting as an interface between Operating Companies and internal functions• Recruiting, training and evaluating staff members within the department to ensure sufficient availability of human resources to ensure smooth operationsHighlights:• Designed i­Deliver report (a monthly value delivery report to the customers)o A key customer-centric Initiative, selected as best practice and replicated Pan India• Ranked number one KAM across circles in Mar’15• Exceeded AOP target for all KRA parameters in FY 14-15• Attained Pan India Highest Customer Satisfaction Score of 95 Show less

New Delhi & Kolkata Hq

Role: Regional Sales ­North Zone• Governing Sales & Marketing activities in the North Zone comprising of Haryana, Punjab, Rajasthan and Delhi• Product sales and distribution through multiple sales channels including Consignment Sales Agencies (CSAs), Dealers, Agents, Traders & direct sales to key accounts• Accountable for 25 % of sales revenue - sales value more than 300 crores per annumHighlights:• Acquired 8 channel partners and 14 key accounts; led to growth in sales… Show more Role: Regional Sales ­North Zone• Governing Sales & Marketing activities in the North Zone comprising of Haryana, Punjab, Rajasthan and Delhi• Product sales and distribution through multiple sales channels including Consignment Sales Agencies (CSAs), Dealers, Agents, Traders & direct sales to key accounts• Accountable for 25 % of sales revenue - sales value more than 300 crores per annumHighlights:• Acquired 8 channel partners and 14 key accounts; led to growth in sales volume from 7200MT to 7850MT in six months• Delivered first-time Highest Net Realization from the North Zone • Converted 15 days credit market of Delhi NCR to 50% advance; translated to annual savings of Rs. 25 lakhsRole: Regional Sales ­South Zone• Handling Sales & Marketing in the Southern states; responsible for 10 % of total revenue• Implementing regional sales plan with channel partners by formulating and implementing sales strategies, evaluating performances through indicators like order status, delivery compliance, payments and outstanding status and recommending improvementsRole: Marketing, Kolkata HQ• Liaising with Management Committee & Vertical Heads to formulate Short term as well as Long term strategies and Annual Business Plan• Driving Market Intelligence through trend analysis, demand projections, competition mapping, etc.• Steered Product Segmentation exercise in consultation with vertical heads, technical and industry experts; realigned product portfolio to better serve customers’ need• Analysis of SAP data and preparation of Flash & MIS reports and scrutinizing product performanceHighlights:• Led New Product Development - Tata eFee; a premium product with improved quality and energy efficiency features• Developed institutional buyers like Railways, Defence (OFB), OEMs, etc. Show less

Gurugram, Haryana, India

Analytics • Market Analysis and Estimation of product “PAATHSHAALA – a Learning Management System & “Naarad” -an ERP solution, for Indian educational institutions • Identifying customer needs through surveys and performing Gap Analysis of existing solutions• Financial Modelling to forecast margins, franchise income and Return on InvestmentBusiness Development… Show more Analytics • Market Analysis and Estimation of product “PAATHSHAALA – a Learning Management System & “Naarad” -an ERP solution, for Indian educational institutions • Identifying customer needs through surveys and performing Gap Analysis of existing solutions• Financial Modelling to forecast margins, franchise income and Return on InvestmentBusiness Development • Development of Go to Market strategy to penetrate ERP Solution services, targeting Retail & Institutional customers • Market activation for acquisition, ownership of the entire sales process from prospecting to deal closure• Driven revenue by acquiring channel partners; delivered 14% revenue incrementProject Deployment• Facilitating design and development of learning management solutions to create an interactive platform for learning• Coordinating with technical developers and project team leads and ensuring timely completion of projects Show less

Patna, Bihar, India

ENGINEERING PROJECT AND INTERNSHIPTrainee, Bharat Sanchar Nigam Limited - BSNL [Oct’06-Nov’06] • Successfully gained insight of various aspects of Telephone Exchange Set-up, working of Electronic wireless Switch Digital (EWSD), Electric switch-OCB and learned functioning & application of Wireless Local Loop (WLL). Power Quality Improvement (Final Year Project)• Project was aimed at developing methods to improve power quality for household… Show more ENGINEERING PROJECT AND INTERNSHIPTrainee, Bharat Sanchar Nigam Limited - BSNL [Oct’06-Nov’06] • Successfully gained insight of various aspects of Telephone Exchange Set-up, working of Electronic wireless Switch Digital (EWSD), Electric switch-OCB and learned functioning & application of Wireless Local Loop (WLL). Power Quality Improvement (Final Year Project)• Project was aimed at developing methods to improve power quality for household & Industrial supply. • Worked on cause & effect analysis of power interruptions and quality problems, did sample testing using various devices. • Recommendations for rectification on case to case basis with the benefit of cost savings in power consumption up to 20%.Industrial Visits- • Hindalco Thermal Power Plant at Renukoot, Anpara in 2007• Maithan Hydraulic Power Plant at Maithan Dhanbaad in 2006 Show less

Master Of Business Administration - Mba, Major- Marketing, Minor - Operations

Activities and Societies: -Social & Cultural Secretary (JCB Hall-IIT KGP) -Chess Team Representative (JCB Hall-IIT KGP)

B.E., Electrical Engineering

Activities and Societies: Technical Paper Presentation, Model Design, ECO Club Secretary, Blood Donation Camp organizer Interests: Power.