Harman Ratra Email & Phone Number

North York, Ontario, CA

Oakville, On, CA

The primary responsibilities of the position is to provide friendly and comprehensive front line technical support to students, faculty and staff that use laptop computers at the College and to provide classroom support to clients using the mobile labs, smart classrooms and the general purpose computer labs.Providing other services offered in the ITSC such.

Burlington, Ontario, CA

• Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time

Toronto, CA

• Travelled all over Canada to Configure, Install and Maintain – Cisco 2901 Routers and 3650 Switches, Sixnet LTE Routers in an MPLS network along with APC Power Systems, Dell NVRs, Avaya IP Phones, LG Digital Media.
• Migrated 1800+ users, 1500+ PCs and 300+ OU/Security groups from one domain to the other using the AD Management Tool while maintaining 100% availability of system resources and user profiles during the business hours
• SCCM 2012 R2 - Responsible for Designing and Defining Boundaries, Device Collections, Client Policies and Queries for Monitoring Deployment Tasks; Creating and Deploying Windows Operating System, System Updates and.
• Served as 2ndand 3rd Level contact for Helpdesk Support Technicians, to provide remote assistance when troubleshooting software, network and system related issues
• Used Easy Vista CRM Solutions to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket is closed
• Designed configuration and troubleshooting documents for all IT related tools

Mississauga, Ontario, CA

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipmentEvaluate and install computer hardware, networking software, operating system software and software applicationsOperate master consoles to monitor the.

Toronto, Ontario, CA

Primary responsibilities:- Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;- Handle inquiries about repair, replacement, technical problem resolution and connectivity;- Analyze of issues with telecommunication equipment and/or devices and associated desktop software;- Trouble.

Contract position to cover parental leave Job Description below:The Support Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution requires that the individual give in-person, hands-on help.

Miami, FL, US

• Sales position for computer and electronic devices and peripherals
• Maintain and grow account base through proper balance of maintenance and prospecting phone calls.
• Renew relationships with past buyers to drive future business.
• Call “warm sales leads” to build relationships with new clients and establish business relationships.
• Work with clients to understand their business issues and provide solutions that meet and exceed their needs.
• Achieve up-sell/cross-sell targets to enhance average order value.

Mississauga, Ontario, CA

- One of the primary responsibilities is business requirements gathering, report, design, ad hoc work with Excel, SQL, DB2, analyzing and translating business requirements into technology solutions.- Network Administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office.

Oakville, Ontario, CA

• VP of Services – Work Experience
• Proven leadership skills (2 years + Experience as a Sheridan Student Leader)
• Advocated for the needs of approximately 5000 students at the Davis Campus
• Supported and led the development of special events and student engagement activities
• Developed and maintained relationships within and outside of the college
• Chaired the Sheridan Student Union Inc. board meeting.

Bachelor Of Technology (B.Tech.), Computer Engineering

Computer Engineering Technology Adavanced Diploma, Computer Engineering Technology/Technician

Bachelor'S Degree, Computer Science

Mathematics And Computer Science