Providing informative and entertaining features, reviews, video footage, images and articles for British Telecom’s videogames web portal.+ Nominated for a Games Media Award for mainstream coverage in July 2013 while the sole contributor/review writer on what was at the time a six-month old project.+ Achieved a high contribution rate of over 300 articles reviews and features over a one year period.

Providing informative and entertaining features, reviews, video footage, images and articles for British Telecom’s videogames web portal.+ Nominated for a Games Media Award for mainstream coverage in July 2013 while the sole contributor/review writer on what, at the time, was a six month old project.+ Achieved a high contribution rate of over 300 articles reviews and features over a one year period.

Responsible for the management of a team of Customer Service Advisers (numbering from five to eighteen at various times).Monitoring attendance and sickness, undertaking appraisals and directly supervising personal development.Reporting to both middle and senior management.As supervisor, permanently on call to deal with escalated complaints via telephone and written correspondence.+ Managed a team that consistently exceeded company and industry regulator (Energywatch) targets relating to productivity, quality and time-frame.+ Given the responsibility of creating a new department by Seeboard Energy senior management, requiring resource calculations, the establishment of robust processes and the overseeing of the development of IT systems.+ Managed the collation and reporting of sickness and productivity performance on a departmental level.