Rattakarn Kaewmake Email and Phone Number

- Engage and motivate the team to meet KPIs and uphold Mecca’s value- Drive success in the team through ongoing training, mentoring and providing feedback whilst working closely with Store Manager to build highly effective team- Ensure smooth and efficiant store operations that underpin a seamless customer experience- Analysing brand and department sales/ performance using Tableau to identify key trends and growth opportunities- Creating weekly and monthly sales report to discuss KPIs and sales results in order to strategise improvement and celebrate success- Analysing customer feedback data in order to identify common themes to improve the customers’ in store experience- Creating long-term strategies and career pipelines in order to achieve the visions and needs of business- Performing extensive training and upskilling of team members in order to set their career pathway up for success- Leadig difficult feedback/ performance conversations

- Support the management team in delivering exceptional customer experience by managing the customer, product and experience in the zone- Guide and support the team in the zone to ensure every customer who enters the zone is greeted, made to feel welcome. - Interacts with customers in the zone to help find solutions- Communicates with fellow Zone Managers to assist the seamless journey of customers between zones- Work with the team to provide quality customer experience - Resolve customer complaints or product returns and exchanges to the satisfaction of the customer - Leads from the front and provides objective on the spot coaching and feedback to team in zone - Communicates with management around the performance of the team in zone and support management in the effective and management of all team members

- Effectively represents the MECCA Brands values and maintains a high standard of behaviour at all time - Delivering exceptional customer service and builds and maintain strong customer relationships - Focuses on continual learning and demonstrates ongoing improvement and development - Works effectively as part of the team to ensure the successful running of the store