Kat Becton Email & Phone Number

Remote

As a customer service representative for Jordan Manufacturing, my jobs included:Customer Issued PO• Via Email (manual) or EDI• Confirm Inventory (Stock Status/Open Order) • Confirm Processing Lead Time (Planning) • Acknowledge Receipt & Ship Date to Customer• Order Entry in Macola "OE/RMA"• Print Acknowledgement (PDF)• Notify Planning Team • Notify Transportation TeamMaintaining Customer orders per requested changes (Customer or Internal)• OE/RMA in Macola• Date Changes • Full or Partial Line Cancellation• Qty Change • Order Cancellation• Update "Ship Via" Code • Notify Planning Team of any changes.• Freight Charges (added as line item) • Notify EDI Team of expected changes to EDI orders.• Notify Customer of Internal RequestsCustomer Communication• Daily Email Response(s)• Order Status • PO Acknowledgments • Anticipated Delays• Transportation Needs • Product Inquiries • Freight Quotes • Transportation Delays • Order Tracking Information• Functional Team Introductions Order Fulfillment• OTD -Ensuring Customer Orders will ship on time.• Order Qty will ship In Full• Open Order Report • Currently Shippable • Routing Report(s) • Transportation Schedule • Ops/CSR Huddle• In Transit Shipment Report

Ocala, Florida, United States

As a customer service representative for Signature Brands, my jobs included:● Responsible for accurately processing order entries, EDI, invoicing, and custom documentations.● Coordinate with production and shipping on order related issues.● Communicates with sales team, brokers, and customers regarding order related issues (Pricing, cuts, out of stocks, order holds and shipment delivery delays).● Timely resolution of pricing issues and other holds.● Timely response to logistics teams and carriers regarding disposition of refused freight.● Retrieve all approvals required and create Return Merchandise Authorization.● Obtain credit reference for new customers.● Complete and submit request form for new customer set up.● Coordinate with brand managers on third party orders.● Review and scan shipping paperwork daily.

Tampa/St. Petersburg, Florida Area

• Assisting and supporting sales team.• Order entry from clients including Publix, Sonny’s, PDQ, Whole Foods, Wawa, Starbucks, Panera, Heartland Dental, and many more.• Liaised between inter-company departments including sales, engineering, purchasing, production, and shipping departments to coordinate and stream-line large building projects from start to finish.• Communicates effectively between (4) other Edwards Manufacturing offices throughout the country. • First line of communication and problem solving with corporate and service professionals.• Responds to customer requests for products, services and company information.• Works with customers, management and sales team to better understand customer needs and recommend appropriate solutions.• Works closely with Project Managers to provide support, assistance and facilitate results.• Support customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.• Provides primary customer support to internal and external clients in fast-paced environment.• Handles high-volume paperwork, documentation and financials collaborating with multiple departments to resolve production, shipping and accounting issues.• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.• Promptly responds to inquiries and requests from prospective customers.• Directs incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.• Quickly and accurately answers customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.• Demonstrates efficient production, service and customer support by establishing collaborative service environment.

Orlando, Fl And Apollo Beach, Fl

• Licensed massage therapist providing safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.

Winter Park, Fl

Worked in the commercial department doing data entry, customer service and other various tasks including:• Sending pictures, signatures and trailing documents to the insurance companies underwrote our products including Zurich American, Progressive, Philadelphia, Lloyds of London and others.• Took customer payments and distributed them to the correct insurance or finance companies, as well as following up on delinquent payments.• Assisted in taking claim information including documentation, reports and pictures and provided them to the insurance company for losses incurred by the insured.• Other general customer service duties.

Orlando, Florida Area

Started as a CSR in this specialty agency and would quote and bind insurance coverage for the new customers across the U.S., along with maintenance of existing customers who have coverage, claim or payment questions. Evaluate insured's applications; upload all information into individual insurance company databases, and employee support answering coverage and procedural questions. Additional job duties included entering payment into computer, copy checks, and manage deposits as well as organize and distribute all mail sent by the insured's and the insurance companies. First year I received the Most Improved Employee award and as a result, I was given additional tasks. My third year I was given a promotion and the title of Processing Supervisor and added numerous tasks to my resume including:• Checked all agent binders and policies for accuracy before they left our office.• Oversaw up to ten agents binding coverage for policies and input all of the binding customer information into individual company computer systems including Progressive, Foremost, Mendota and National Interstate Insurance Companies and then activated the policies.• As a senior employee I was very familiar with all procedures and coverage so I was the CSR support and the agents came to me for quick and decisive resolutions.• Facilitated twice weekly deposits to our banks for insured's payments and commission checks from represented companies of up to $1,000,000.00 or more.

Associate'S Degree, General, 3.5

Activities and Societies: Presidents List 2012 & 2014 Phi Theta Kappa

Education record