Charters : Control Tower, Planning, Cost Operations, Customer Experience

Customer Relations | Vendor & 3rd Party Program Management * Grew active supplier base by 12% (~ avg 550) by designing an SAP-PM based sourcing analytics tool to optimize bid eligibility in public tenders- Increased average bidder participation by ~30% (~avg 4) by processing past work orders to enhance accuracy in project cost estimation* Created a Vendor Quality Assurance Framework of 45+ performance metrics as data points to introduce objectivity in vendor selection - Saved ₹3Cr+ in landed project costs for 65+ public tenders by screening 200+ bids to implement quality & cost-based selection (QCBS)Government Collaborations:* Curtailed false reimbursement claims at Central Govt. & PSU Offices for vehicle re-registration by investigating as part of a multi-ministerial team- Saved ₹16Cr/yr of public money by devising a solution to curb broker rackets at transport offices (RTO); implemented nationwide by MoRTH in 2022* Prevented frauds worth ₹5Cr+ by partnering with CBI officials in investigations to identify senior level officers indulged in unethical exercisesFirm Building:* Improved tender conversion rate to 95% (1.2x) by hosting 20+ case workshops on industry best practices for key procurement cell employees* Protected plant assets worth ₹22Cr during a disastrous vapor cloud explosion by leading a 13 hrs nonstop emergency firefighting operation

Automation: * Realized revenue growth of ₹9.5Cr/day (1.3x) by enhancing the plant process capability via modernizing plant process control system (PLC)- Increased service level to 98% (~avg 95%) by reducing stock-outs by designing real time demand forecasting & end to end process visibility toolsSupply Chain Management:* Improved annual operating profit of the Siliguri plant by ₹24Cr (20% increase) through sequential reduction of plant shutdown requirements - Saved ₹18Cr in potential losses by reducing Type-II errors in oil pilferage detection by fine-tuning sensors of 450+ Km cross-country pipelines- Reduced logistic losses by 50% via automating batch monitoring & creating digital alert system for anomaly detection in product delivery- Minimized breakdown maintenance costs by ~30% (~avg ₹8Cr) by devising IoT enabled predictive analytics tool for plant condition monitoring Process Improvement:* Restrained product failures (2 vs ~avg 6 batches/yr) by lowering operator response time via developing user-friendly controller dashboards - Collaborated with plant operators to translate voice of customer (VOC) to functional requirements (CTQ) for prioritizing features for SCADA * Reduced overtime wages by ₹25 Lakhs+ annually by eliminating redundant employee interventions in product quality control procedures

"Detection of Controlled/Suppressed Emotions" at the natural computing lab of Electronics and communication sciences Unit (ECSU) at Indian Statistical Institute.