Rafael A Urquiza A Email & Phone Number

Winnipeg

As a Property Manager, I am responsible for a range of activities that ensure the smooth operation and maintenance of properties. In Business Development, Marketing & Customer Service, I generate new business, set up appointments, and conduct unit showings with prospective tenants. I negotiate or approve leases, post rental ads, and respond to tenant inquiries. Ensuring residents’ issues are addressed within 24 hours and interacting with tenants professionally is crucial.For Property Repair & Maintenance, I coordinate with regional managers and maintenance staff to implement capital improvement plans, monitor repairs, and manage tenant maintenance requests. I ensure the upkeep of firefighting and security systems and inspect buildings for deficiencies.In Upkeep & Area Maintenance, I manage staff for cleaning, landscaping, and snow removal, schedule suite turnovers, and oversee garbage disposal. I maintain common areas, underground garages, and amenity spaces, ensuring they are clean and well-kept.Regarding Administrative Duties, I handle rental payments, utilize the Yardi system for transactions, manage supplies, and support other Resident Managers as needed.

Winnipeg, Manitoba, Canadá

• Optimized internal processes, updated forms and documents to facilitate the relationship with existing customers and increase renewal rates.• Expanded sales strategies by identifying new markets, which resulted in a significant increase of 60% in sales within a couple of months.• Handled client’s classified information such as banking information, passports, identifications and other sensitive data.

Winnipeg, Manitoba, Canadá

• Developed of customer care policies in food handling for the prevention of contamination.• Developed current customer service policies for product returns, refunds, and management of dissatisfied customers.• Provided support on different areas of the Market including cashier, product reception, maintenance.

Ciudad De México Y Alrededores, México

• Collaboratively with the project team identified target customers, contributed to the preparation and delivery of competitive proposals highlighting identified needs, and executed projects.• Developed customized tools to evaluate client’s compliance with existing regulations in handling of food and beverages.• Developed customized tools to assess customer expectations and experience, identifying potential improvements and areas of opportunity.

México

• Identified areas of opportunity within company processes and proposed improvements yielding tangible benefits.• Conducted comprehensive analysis and refinement of existing company procedures, documenting optimized business process maps.• Facilitated collaboration among stakeholders from various departments to define business challenges and gather requirements.• Executed management consulting tasks such as business planning and operational planning, providing expert guidance and mentoring for entrepreneurship endeavours. Conducted business analysis to optimize client operations and processes.

Naucalpan De Juárez, México, México

• Extensive experience in business planning, strategic planning, operational planning, program review, program re-designs, and other strategies of management consulting • Analysed and developed of the project logistics in coordination with the entrepreneur or CEO, the suppliers and the customers. • Provided guidance, consulting, and mentoring for entrepreneurship projects in Mexico, USA, and Canada.• As a consultant, mentored multiple clients simultaneously, assisting each one in developing strategies to optimize their processes, creating tailored strategies and documentation to meet their specific needs, and providing guidance and training to project managers or partners.

Naucalpan De Juárez Y Alrededores, México

Type: Development of electronic and printed institutional newspapers.Position: Partner, Developer and CEO.Responsibility: Develop from scratch the business incubator "ProEmpleo" which started its operations in April 2010.Period: November 2009 / to Date.Achievements: Experience firsthand the reality of being an entrepreneur, dealing with its challenges. I worked with several Universities like:La Salle and La UFRAM Managing a client portfolio and their editions. Legal Experience.

 Consulting Feasibility and Project Development. Acceleration Straegies to micro, small and medium enterprises. Development and delivery of tailored Workshops and Courses for your Company. Courses and workshops on "Negotiation and Sales" for micro and small enterprisesPeriod: March 2011 / to Date.Achievements: 80% of my clients found me because of my satisfied customers' recomendation. Being able to whithness the growth and development of several companies that started fom a very basic level. Identify and meet the needs of entrepreneurs at the SME Workshop "Advanced Sales Techniques."

Naucalpan De Juárez Y Alrededores, México

Type: Undertake Business DeveloperPosition: Senior SME Consultant.Responsibility: SME Consultant assigned to advice entrepreneurs on the elaboration of theirbusiness plan on the following areas: Internet, Marketing,Strategic Planning, Production, Organizational Structure,Development and Sales Presentations for Investors.Achievements: Improvement on the methodology used for business plan development. Innovations on the internal processes of the institution

Corporativo De Banco Santander

Type: Banking InstitutionPosition: Analyst and Developer of Processes and Internal Operations.Responsibility: Identify, analyze and develop or modify (if necessary) diagrams of new and existing processes all of the bank areas.Period: April 2009 / October 2009.Achievements: Developing skills in creating procedure dagrams. Understanding the complex know how of one of the most important banks worldwide. Innovation and identification of obsolete formats and processes.

Type: Consulting in Quality, Business Processes, Advertising,Marketing, Recruitment, Training, Management andProject Development.Position: Consultant Jr.Responsibility: Supporting senior consultants in different projects.Achievements: Know-How of a consultant and working methodologies. Having the opportunity to know the processes and tools applied in consulting from the most simple, to the most elaborated stages.

Advanced Business Management, Management

This new program is developed for those that want to enhance their management and leadership skills while earning three university.

Phd In Management And Innovation Of Institutions, Doctorate In Management And Innovation Of Institutions

Master In Business Development Innovation, Small Business And Entrepreneurship

With Honorable Mention and the best average of the Generation.

Peng-Mx Industrial Engineering For Management, Specialty In Analysis And Decision Making