- Represent IT on Relationship management with Local BNP Paribas Business, understanding their IT Infrastructure needs and working with internal IT team to deliver.- Functioned as a Business Account Manager for Capital Market IT. ( CMIT )- Serve as single point of contact for all BCP/DR related activities , Co-ordinate and ensure BCP/DR deliverables are executed in a timely manner. Act as SPOC with O&M dept / BCP Manager for supporting Strategies for disaster recovery of major… Show more - Represent IT on Relationship management with Local BNP Paribas Business, understanding their IT Infrastructure needs and working with internal IT team to deliver.- Functioned as a Business Account Manager for Capital Market IT. ( CMIT )- Serve as single point of contact for all BCP/DR related activities , Co-ordinate and ensure BCP/DR deliverables are executed in a timely manner. Act as SPOC with O&M dept / BCP Manager for supporting Strategies for disaster recovery of major sites of ISPL and Bank in India- Working with different teams of ISPL for system integration/development and testing using current/latest BNP standards. - Responsible for Non-Wintel Based System Management, Performance Monitoring / Tunning & Capacity Planning and to Build a strong Non-Wintel Platform Support Team . Liaises with Global Infrastructure groups on technical development and strategic planning for non-Wintel platform based products.- Provide expert level support to clients using Nomadis technology. ( Remote connectivity from home )- Successfully completed Server Virtualization Project for CMIT, Consolidation of Physical Servers on Virtual platform- Oversaw the shifting activities of office premises either in big bang approach or in step wise approach from old to new locations without any downtime in business working hours- Rendered training to the helpdesk team to bring helpdesk level to 3 from 0, in a scale of 0 to 5- Handled Blackberry Users and related support for around more than 300 users PAN India- Co-ordination with Client Services Team for successfully getting the Security compliance to 90% and above- Co-ordinates with the Procurement department for purchases of IT equipments required . Manage licenses, AMCs and vendor relationships including procurement, renewals and negotiations. Show less

- Support 500+ users in mixed mode environment on machines like IBM Think Centre, Dell with Customized Windows XP ( Image ) as Operating System - Provide 1st line diagnosis & fix of incidents and service requests and implement solutions.- Active Directory Management , Creating Login IDs and Lotus notes Ids for new joiners. - Installing Customized Operating system (iMage) on Workstations & Server , Dropping of application through customized Package Installer Remotely ( SMS… Show more - Support 500+ users in mixed mode environment on machines like IBM Think Centre, Dell with Customized Windows XP ( Image ) as Operating System - Provide 1st line diagnosis & fix of incidents and service requests and implement solutions.- Active Directory Management , Creating Login IDs and Lotus notes Ids for new joiners. - Installing Customized Operating system (iMage) on Workstations & Server , Dropping of application through customized Package Installer Remotely ( SMS )- Installing and maintaining servers of IBM , Dell , HP and Compaq - Provide technical support to all Remote Branches over phone , and using software like Netmeeting , Windows Remote assistance. - Remote Infrastructure Management of servers /workstation in Branches across India locations.- Checking and monitoring the Servers , lease line & V Sat links between all Branches. ( Using tools like Solarwind etc.)- Working with software application like Veritas , Net Backup, Backup Exec, NT Backup for taking backup - Maintaining updates of anti-virus on all server and workstations using EPO Agent software.- Work closely with the IT Security team to deploy Secure IT Infrastructure for the enterprise and customer projects ( Checkpoint FDD Encryption , Pointsec etc. )- Maintain various environments (Prod, UAT and Dev ) with updated operating systems, database and application patch levels.- Successfully Installing and maintaining Hp LaserJet, Desk Jet and Dot Matrix printers both on print server and standalone.- Successfully coordinated and carried out the Windows Server Hardening Project. - Creating and maintaining inventory of machine hardware and software, printer’s & equipment’s, toner’s and cartridge’s etc. Show less

- Managed and oversaw the outdoor maintenance division. Managed a staff of 8 engineers and generated revenue from the support calls.- Perform Installation, Implementation , Configuration, and troubleshooting of Hardware / Software on Windows NT/ 2000 SERVER & Novell Network 4.X- Install Standard Office Automation Software packages . - Installation & Configuration of PROXY SERVER 2.0/ ISA SERVER 2000 and clients for web browsing. Internet sharing using IPGATEWAY /… Show more - Managed and oversaw the outdoor maintenance division. Managed a staff of 8 engineers and generated revenue from the support calls.- Perform Installation, Implementation , Configuration, and troubleshooting of Hardware / Software on Windows NT/ 2000 SERVER & Novell Network 4.X- Install Standard Office Automation Software packages . - Installation & Configuration of PROXY SERVER 2.0/ ISA SERVER 2000 and clients for web browsing. Internet sharing using IPGATEWAY / IPSHARER, & softwares like Winroute- Installation and Configuration of DSL/ADSL, Wireeless Technology for Internet Cafes - Scheduled Preventive Maintenance of Computers , terminals and Peripherals Show less

- Provide on-site technical support as well as support over the phones .- Installation & Configuration of Novell NetWare, & Windows 3.x Networks- Install standard office automation Software packages.- Also was responsible for testing of computer parts and peripherals before installation.- Complete Assembling , Maintenance and Troubleshooting of all types of PENTIUMS And PC-AT Machines.- Installation and troubleshooting of Printers such as Dot Matrix, HP Deskjets… Show more - Provide on-site technical support as well as support over the phones .- Installation & Configuration of Novell NetWare, & Windows 3.x Networks- Install standard office automation Software packages.- Also was responsible for testing of computer parts and peripherals before installation.- Complete Assembling , Maintenance and Troubleshooting of all types of PENTIUMS And PC-AT Machines.- Installation and troubleshooting of Printers such as Dot Matrix, HP Deskjets Series, Epson Series and Laser Printers etc Show less