At AZERA Holding, my focus as Director of IT has been on elevating our IT infrastructure, aligning it with strategic objectives, and enhancing service delivery. My ITIL® certification and expertise in IT infrastructure project management have been instrumental in this endeavor. We've seen marked improvements in request management workflows, ensuring a robust IT service catalog that meets the dynamic needs of our stakeholders.Previously, as General Manager at Avromed Company, I led the IT support and processes for an extensive network of branches and users, where my strategic approach to IT service policy creation and implementation significantly bolstered our operational efficiency. My mission is to continuously drive IT performance to new heights, fostering customer satisfaction and supporting our business's overarching goals.