• Administer Microsoft Admin Portal, managing user accounts, licenses, and system configurations. • Lead and contribute to internal and client IT projects, including the development of internal knowledge bases and integration with SharePoint and Microsoft Power platforms. • Analyze support data to identify trends, improve efficiency, and provide insights for continuous service improvement. • Part of the Cyber Security team in charge of monitoring client systems and simulating phishing attacks to enhance clients' cybersecurity defenses. • Oversaw onboarding for 39 users and PCs and offboarding for 26 users and 30 PCs, ensuring smooth transitions within different sectors including energy, retail, and construction. • Provide expert IT support for Mac and Windows systems, including troubleshooting network issues, printers, and other devices. • Ensure client backups are up to date and NAS are functioning as intended.

• Acted as the first point of contact for technical support, resolving over 95% of Eftpos terminal functionality issues and troubleshooting requests within SLA timeframes. • Managed and updated business details for 100+ clients accurately across Oracle databases and proprietary systems, including EBOBS, MBSIS, Unite, and NAB online services. • Maintained comprehensive documentation of 1,000+ client interactions, technical issues, and resolutions, contributing to improved future support and analysis. • Collaborated with SMEs, successfully addressing and resolving 98% of system-related concerns, ensuring client satisfaction and timely solutions. • Awarded the NAB Reach Award for exemplary cross-departmental assistance, recognized for improving interdepartmental workflows and support efficiency.

• Lead recruitment efforts by hiring and overseeing the onboarding process to integrate new recruits into the McDonalds Culture for 5 stores in the patch.• Ensured compliance with state and federal labour laws and company policies.• Utilized data and analytics to assess employee performance.• Developed and implemented initiatives to enhance employee engagement.• Implemented strategies to ensure employees are developed for future leadership roles.

• Managed daily operations, including scheduling, customer service, food preparation and inventory management.• Achieved restaurant targets by reducing waste and driving sales by utilizing strong leadership skills and implementing company standards.• Trained and supervised a team of 10+ crew members, ensuring efficient and effective shift performance.• Maintained a clean and safe working environment, while continuously seeking ways to improve processesand drive sales growth.

• Employed an Agile project management approach to facilitate better project lifecycle management.• Utilized sprints and scrums for organizing and prioritizing tasks.• Leveraged Jira for comprehensive task tracking and overseeing iterative testing phases.• Incorporated user feedback into each iteration to ensure the product met the clients needs and improved overall usability.

• Developed and sustained a dynamic website and web application using HTML, CSS, Java, and Bootstrap.• Engineered a responsive, user-centric website aligning with technical and business specifications.• Seamlessly integrated diverse API's and databases, enhancing the functionality of both the website and web application.• Implemented industry best practices, staying abreast of the latest web development technologies andtrends.

• Conducted daily in-depth research on stock market trends for informed decision-making.• Supported the IT department by actively participating in client-end software testing.• Oversaw and led the development of the firm's website and online client portal, improving user experience and accessibility.• Implemented data backup and security measures to safeguard sensitive financial information.• Instrumental in expanding the firm's clientele through targeted efforts.

• Completed tasks to a deadline in a busy and fast paced environment to the overall productiveness of the store.• Supported new employees by explaining policies, demonstrating use of equipment and providing guidance, ensuring all colleagues work effectively together.• Prepared orders within the quality service time set by the management.• Made certain that the safety and working procedures were executed.• Ensured all products levels were stocked up.• Assisted the management in training new employees on the station, grills, café, and front.