Raul Marez Email & Phone Number

United States

Dallas-Fort Worth Metroplex

Data analysis & document reviews to ensure high quality processing from payment team.Project management to innovate and streamline data collection and output.Individual/ team quality reviews toimprove customer experience.

Addison, Texas, United States

Dallas-Fort Worth Metroplex

- Began journey with Custom Ink as a Printer (Apr 2016) en route to being promoted progressively through the ranks to Corporate Trainer (Jul 2017), Expediter (Sep 2017), and lastly, Production Supervisor (Sep 2017).- Built a team of like-minded professionals with the goal of achieving optimal customer satisfaction, while serving as Production Supervisor.- Designed programs from start to finish while proactively managing the supply budget to mitigate unnecessary waste and costs.- Streamlined processes by building multiple spreads to organize tasks more efficiently.- Overhauled the production floor by pulling a team together to implement the 5S standard.- Onboarded, coached, and trained new teammates and leaders; and regularly monitoring performance against established KPIs

Dallas-Fort Worth Metroplex

- Ensured the timely, accurate delivery to customers by expediting orders in coordination with other teammates.- Coordinated with the sales team to pull orders into the system, while communicating with the support team to ensure an optimal customer experience.- Empowered teammates by coaching and training them with a laser's focus on quality and productivity.- Acted as an SME and trusted resource to mentor teammates while routinely monitoring their performance against established KPI's.- Enhanced productivity and efficiency by innovating the workflow process, while ensuring all projects and tasks were executed consistently on time, budget, and scope.- Assisted with them on Custom Ink's production workflows & processes.

Dallas-Fort Worth Metroplex

- Aligned the corporate vision and values with the performance of the team by partnering with individuals to educate them on what a proper order looks like as well as how to decipher the paperwork, set-up the printing machines, and more. - Enhanced product quality and customer satisfaction by routinely liaising with QC throughout the training process while looking for new or clever ways to streamline production.- Demonstrated proper technique to new teammates before coaching them through the production process while providing poignant feedback & support.- Liaised with trainers across shifts to ensure alignment with company objectives; and offered suggested feedback to improve the training programs in IHP Dallas.

Dallas-Fort Worth Metroplex

- Managed project timelines and maximized production while operating both the manual and auto press machines.- Recognized by management for consistently providing excellent customer service while adhering to all internal standards and protocols for quality.- Collaborated with technicians to diagnose and treat equipment breakdowns and ensure that all machinery was working correctly.- Coordinated cross-functionally across teams & teammates to deliver projects consistently on time with a focus on complete customer satisfaction.

Dallas-Fort Worth Metroplex

- Increased engagement and fundraising by designing and delivering cost-effective, innovative marketing strategies.- Took a holistic view of the brand and how it connected with its target audience while leveraging a range of tools and software to redesign and maintain the website.- Monitored campaign performance, while regularly suggesting improvements to drive fundraising.