SUMMARYAs a Senior Desktop Services Engineer at The New York Public Library, I have over 13 years of technical experience managing, configuring, and troubleshooting various systems and software solutions. I am a JAMF Certified Expert with extensive knowledge and skills in using JAMF Pro to manage Apple devices. I also have a strong background in Active Directory, Group Policy, System Center, and other Microsoft technologies.My mission is to provide reliable, efficient, and secure desktop services to the staff and public of the library, using the best practices and tools available. I have contributed to planning, developing, and implementing enterprise infrastructure projects, such as converting Novell E-Directory to Microsoft Active Directory and building and maintaining NYPL's JAMF environment. I am fluent in reading and writing Spanish and have excellent communication and interpersonal skills.
Listed skills include Technical Support, Software Installation, Active Directory, Windows 7, and 30 others.