Raul Almonte Email & Phone Number

New York , New York

• Configure and customize the inventory framework using JAMF Pro.• Examine methods to acquire computers for inventory and management using JAMF Pro.• Examine methods for viewing and modifying inventory data using JAMF Pro.• Generate inventory reports using JAMF Pro.• Track licensed software using JAMF Pro.• Package software using Composer/JAMF Pro.• Build Operating System packages using JAMF Pro.• Create custom configurations for imaging purposes.• Use policies to manage printers, Dock items, accounts, and directory bindings.• Manage system and user preferences with Managed Preferences and Configuration Profiles.• Restrict the use of unwanted applications.• Diagnose hardware and software issues.• Install, maintain, and upgrade Apple Desktop and Notebook Computers.• Provide 3rd Level Support to staff and public Windows 7/10 users.• Involved in a desktop migration project from Windows 7 to Windows 10.• Managing staff and public users using Active Directory and Group Policy Management.• Maintain and support the corporate standard operating system build process.• Support and maintain user account information, including rights, security, and systems groups.• Microsoft patching and software deployments with SCCM using Automatic Deployment Rules (ADR).• Check Active Directory Organizational Units for exempt and scan-only workstations /servers, create exclusions in EPO for exempt machines, and turn off deployment task for a scan-only workstation.• Experience using the software/system management and distribution features of SCCM 2012 in maintaining builds, images, and applications for client hardware and software.• Maintained and managed software packages as per the client's requirements.• Monitoring of the latest service packs and patches.• User Accounts Creation, User Renaming and Deletion, User Credentials, Group Accounts Creation.• Google Workspace Administration.

New York, United States

● Assisted with planning, development, and implementation of enterprise infrastructure for converting the previously existing Novell E-Directory infrastructure with Microsoft Active Directory with System Center solutions for management of Microsoft Windows systems, then the integration of this infrastructure with JAMF Software’s JSS for the management of Apple Inc. OSX and IOS devices. ● Maintenance and troubleshooting of most of the organization’s internal infrastructure. Including but not limited to; Group Policy, Active Directory, DFS, Nasuni, System Center Configuration Manager, System Center Operations Manager, Print Management Services, Certificate Authority, Advanced Group Policy Management, KMS, Intel SCS (vPro management), JAMF Software JSS and Casper Suite.● Charged with the continued day-to-day operations of 7000+ workstations and laptops as well as the 100+ servers.● Collaborate with vendors and other internal IT teams in the implementation and deployment of new resources and technologies.

• Provide 1st, 2nd and 3rd Level Support to staff & public XP issues• Support XP professional Operating Systems, and Microsoft Office suite of applications• Responsible for maintaining system integrity through software applications such as Novell Zenworks/NAL Desktop utility.• Add and remove user account rights and assignments, login restrictions, groups and permissions• Edit GPO to meet the requirements of new accounts• Associated NAL Objects to user accounts and groups for software distribution over the network• Reset passwords for Novell accounts as well as email passwords for Lotus Notes and Gmail.• Utilized Novell Console one & NetSupport in order to remotely resolve issues as well as update applications in cases where the Novell Application Launcher failed to do the update.• Remotely installed network printers including printer drivers using Novell iPrint network printing utility• Increase network drive space on the server upon user request.• Responsible for reporting branch network outages to Vendor, Engineering Dept. and Managers. As well as posting the outage on the Staff Home page. • Setup/Configure email accounts on iPad, iPhone and Android devices.• Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolve complex issues.• Set up workstations and laptops for new employees; configure systems, ensure network connectivity, and install and tested hardware and software.• Check circuit interfaces and Reset Dynix terminals.• Create application packages for Novell Application Launcher utility for application deployment in conjunction with Symantec Ghost imaging software version 7 and 8.