• Main resource in the implementation of Shopify Plus for ecommerce stores and Point of Sale in 41 stores. Led the design and liaised with a 3rd party partner for the custom development of the integration between NetSuite and Shopify• Manage the administration, day to day support and upgrades of corporate systems: NetSuite (ERP), NetSuite POS (SCIS) and co-administration of Suite Commerce Advanced (Website)• Managing NetSuite Advance Services for custom development• Oversee the integration and support of third party applications like WFX, Avalara, Klaviyo, RF-Smart, ShipHawk and 3PL's WMS• Own the Change Control process• Manage the process of designing, creating, implementing, and maintaining new custom functionality, dashboards and reports• Oversee and execute on-going maintenance and improvement projects• Promote the use and education of ERP across the organization• Advise and implement the optimization of quality control measures

• Acted as a mentor and coach of 7 team members• As a member of the Information Technology Leadership Team, collaborated with senior executives to plan and execute strategic and operational plans• Collaborated with decision makers, functional system owners, and end users from all corporate levels to gather requirements, perform feasibility and create business cases that contribute to the financial and operational goals• Managed the relationship of the third party support partner and other vendors to resolve incidents, problems, or unsatisfactory systems performance• Managed or collaborated in software implementation projects• Owned or co-owned the support and administration of enterprise applications: Yardi, Argus Enterprise, GEMS, Workday and Precision LM• Managed the budget and licensing of enterprise applications

• Managed the administration and day to day support of all the corporate systems: NetSuite (ERP), SalesForce Commerce Cloud (Demandware) and WFX (PLM)• Key member in the implementation of SalesForce Commerce Cloud• Managed the implementation of Celigo.io to integrate SalesForce Commerce Cloud, NetSuite and third party logistics system• Key member in the integration of NetSuite with the new ecommerce platform (Hybris) and third party logistics using Mulesoft as Enterprise Service Bus• Managed developers/support and QA resources for enhancements and integrations with NetSuite• Evaluate and recommend changes to current and future ERP system requirements to meet organizational needs• Responsible for cross functional requirements gathering, reports creation and dashboards• Assist the resolution of support related issues, or by the effective escalation of issues to external parties• Manage the application change control process• Manage business requirements gathering and solution delivery analysts

• Key member on the design of interfaces between the Merchandise Management System and other specific purpose systems (Sterling Order Management System, Tradestone Purchase Order System)• Project Manager leading the integration of the Merchandise Management System (~ERP) with new e-commerce platform (ATG)• Project Manager in post implementation of the new Merchandise Management System• Managed integration, upgrades or large customizations to the Merchandise Manager System• Team leader providing technical and functional support on Corporate Systems to diverse areas• Prepared business cases with stakeholders (cross-functional teams) for the development and deployment of business or technical solutions • Liaised with outsourced IT vendors for application development or customizations• Coordinated resources for systems quality assurance • Gathered functional requirements and developed systems designs for multidimensional reporting tool (BI)• Designed and developed ad-hoc reports or data extracts

• Facilitated and documented the business process analysis, gathered functional requirements and prepared business cases with stakeholders (cross-functional teams) for the development and deployment of business or technical solutions • Developed functional specifications for system enhancements and liaised with outsourced IT vendor for application development and customizations• Developed or assisted project management – preparation of opportunity evaluation, project mandates, project plans, financial controls, resource planning• Provided technical and functional support on Corporate Systems to diverse areas• Performed data modeling and designed system interfaces• Designed and documented systems and business procedures• Developed technical manuals for outsourced vendor• Coordinated operational change controls (systems upgrades or production data updates) with business and technical areas• Coordinated and performed corporate systems testing • Designed and developed data fixes or ad-hoc reports (Oracle PL/SQL)

• Planned project, controlled deliverables and ensured timely execution of ERP implementations• Reported status to project management team and executive committee• Supervised the Implementation Team• Facilitated and documented the business process analysis, gathered functional requirements and prepared business cases with stakeholders (cross-functional teams)• Collaborated in the evaluation, decision and implementation of business changes or new technology• Proposed, discussed and obtained approval of system customizations with customer • Designed, prioritized and coordinated system customizations with development team • Supported the data setup, data conversion, data analysis, audit and troubleshooting using data extraction tools (SQL and Cognos)• Performed technical assistance and modified code• Prepared training material and performed user training• Performed and coordinated Quality Assurance and installation of systems customizations • Performed systems familiarization and assisted with system configuration• Collaborated in the integration of a Forecasting third party software (Demand Solutions) • Provided on-site and remote support during and post "go-live" phases