Aml Operation Specialist Intern
CurrentUpdate over 10 customers profile daily to prevent closure from happening with in Art, Actimize, RCW, and OFACT system, resulting in high customer satisfaction.Unfreezing over 10 accounts daily using cs web and Boss, resulting in high customer satisfaction.Providing great customer service to an average of 20 customers per day resulting in 100% quality calls to generate more points to move up or team on the score card.Deescalating calls when the customer come’s in upset or mad to provide them with great customer service. Record personal information about customers and remove restrictions on accounts.Advice customers of necessary actions they need to take to prevent closure for any accounts.