Raul Lopez Email and Phone Number
Crafting Innovative Enterprise Application Solutions, Uplifting my community, and enjoying life as an Enterprise Applications Supervisor at CBIZ and the host of "How Do You Say Success in Spanglish?" podcast. at
@
CBIZ
cleveland, ohio, united states
Raul Lopez's Location
Mystic, Connecticut, United States, United States
Raul Lopez's Contact Details
Raul Lopez work email
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Raul Lopez personal email
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About Raul Lopez
Hands-on, solutions-focused IT professional with extensive experience leading technology support projects to enhance business processes. Excel at leveraging process improvements and emerging technologies to maximize performance across operations. Strategic and conceptual thinking with strong track record at defining and aligning process technologies and resources to achieve business initiatives. Recognized for solid technical troubleshooting and support strengths, including configurations, migrations, installations and deployments; demonstrated success in strategic planning/implementation and client service excellence. Fluent in English & Spanish.Project Management | Technology Solutions Development | Process Improvements | Complex Problem Solving | Client Relations
Raul Lopez's Current Company Details
Raul Lopez Work Experience Details
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Supervisor - Enterprise ApplicationsCbiz Nov 2024 - PresentNew Haven, Connecticut, United StatesThe Enterprise Applications Supervisor is responsible for the management and support of a portfolio of enterprise applications and technology solutions. Responsibilities include managing architecture, support, maintenance, deployment, and enhancement of enterprise software. This role requires a unique combination of technical expertise, creativity, design, and project management.RESPONSIBILITIES:• Manage architecture, support, maintenance, deployment, and enhancement of various Enterprise applications including Salesforce, Intapp Flow & Intapp Workspaces.• Analyze and enhance workflows related to various enterprise systems, including but not limited to CRM, ERP, PSA, and more• Plan and oversee technical development executed by internal and vendor-led teams• Collaborate with business units to deliver technical solutions that meet goals and objectives.• Serve as the primary point of contact for internal business and vendor partners• Meet with stakeholders to assess business processes which could be digitalized• Design process diagrams and discuss them with stakeholders • Create advanced workflows using the Intapp Intake, Integration Service, and other platform modules• Maintain and enhance workflows on a regular basis using input from users and stakeholders• Document appropriate use of each workflow per firm-wide and practice group policies• Meet regularly with colleagues to develop and deploy internal best practices• Work with Project Managers or self-manage projects beginning to end, depending on its size/scope• Communicate project status to various levels of management• Create reporting and report-out best practices for the data analytics surrounding each workflow• Partner with BI colleagues to rollout dashboards with KPIs and other key data• Train Marcum LLP IT Helpdesk staff to support users and stakeholders in using the system• Provide escalated support to users in instances where the IT Helpdesk is unable to further assist
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PodcasterHow Do You Say Success In Spanglish? Apr 2023 - PresentMystic, Connecticut, United States -
Supervisor - Enterprise ApplicationMarcum Llp Sep 2024 - Nov 2024New Haven, Connecticut, United States -
Senior Business AnalystMarcum Llp Jan 2023 - Sep 2024New Haven, Connecticut, United States• Meet with stakeholders to assess processes today which could be digitalized• Design process diagrams and discuss them with stakeholders to confirm flow prior to building• Create advanced workflows using the Intapp Intake, Integration Service, and other platform modules• Maintain and enhance workflows on a regular basis using input from users and stakeholders• Document appropriate use of each workflow per firm-wide and practice group policies• Meet regularly with colleagues using Intapp to develop and deploy internal best practices• Work with Project Managers or self-manage projects beginning to end, depending on its size/scope• Create reporting and report-out best practices for the data analytics surrounding each workflow• Partner with BI colleagues to rollout dashboards with KPIs and other key data for each major workflow• Develop a basic understanding of the Marcum LLP practice groups and their respective needs• Foster relationships with key stakeholders across each Marcum LLP practice group• Train Marcum LLP IT Helpdesk staff to support users and stakeholders in using the system• Provide escalated support to users in instances where the IT Helpdesk is unable to further assist
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Professional Services ConsultantWorkbooks Apr 2020 - Dec 2022East Hartford, CtWork with company management to deliver growth through optimizing processes and development of a culture of collaboration and success. Responsible for ensuring the success of customer CRM implementations, customer engagement & helping with the strategy for the customer transformation.Ensure design and realization of functional solutions are fit for purpose and delivered against stated business requirements, assess available technologies, recommend solution options according to the customer’s activities and requirements. Collaborate with customers, other consultants and core stakeholders to understand user requirements.Roles and Responsibilities:• Work with the sales team in a pre-sales capacity, to demonstrate the product and it’s capabilities to suit the customer specific environment.• Help customers to clearly define their requirements through needs analysis and business process reviews.• Document customer requirements and produce project plans which guide the customers through a successful implementation.• Define data migration strategies and help customers migrate their data into Workbooks.• Configure Workbooks to meet customer requirements.• Project management of implementations, ensuring that milestones are met, and customer expectations are achieved.• Work with the product management and the engineering teams to influence the product roadmap based on customer feedback.• Deliver on-site and web-based training. -
Business Application AnalystBracewell Llp Jul 2013 - Mar 2020Hartford, Connecticut AreaKey technical resource for business applications, with a focus on the InterAction Client Relationship Management (CRM) application. Directly accountable for user account administration, data management, application support, technical support, troubleshooting and testing and CRM administration. • Gather requirements and processes from various departments to be implemented and customized with various business applications.• Lead developer of New Business Intake project, including developing Intapp Open forms, workflows, and SQL integrations.• Collaborate in Quality Assurance testing on various Business Applications. • Maintain and update information on various databases using SQL queries and stored procedures. • Download and import accounting data weekly into MS Access and SQL databases; Export accounting and expense data from SQL for Month End Close.• Install, train, and support users on various Business Applications including InterAction, CompuLaw & Accuroute• Create, update and maintain user accounts and user groups for CRM app; administer security and folder rights.• Maintain all business application processes; configure and monitor CRM application processes that synchronize with Active Directory, Outlook, Human Resource systems, Accounting, Marketing, and mobile devices.• Support business development staff with tasks related to CRM, including preparing/deploying mailing list.• Import contact data from new hires into CRM, assisting data steward with data formats.• Provide Level 2 user support;• Perform testing and prepare documentation for software pre-pilots, pilots and rollouts. •Communicate status reports to CIO, Managers or Data System Techs as required to ensure optimal operations. •Prepare documentation, including: technical system specifications, workflows, administration and end user. -
Automation Support SpecialistUs District Court - Southern District Of Texas Feb 2012 - Jul 2013Houston, Texas AreaProvided specialized and routine user support services, including user training and computer problem resolution. Ensured overall usability through the delivery of technical troubleshooting, testing and administration. • Provided assistance in defining and implementing automation training plans. • Served as central point of information and assistance for court automation users and Judges. • Delivered technical assistance for Novell clients, Windows and Linux file servers on the front end user side as well as within the databases. • Setup and performed troubleshooting procedures on various technologies, including VoIP telephone systems, remote conferencing and video/audio presentations. • Key team member for major projects, including Windows 7 Deployment, installing and configuring Fiber Optic network, setting up users for Active Directory and mobile device testing and deployment.Key Accomplishments:• Served as primary technician responsible for setup, configuration, support and troubleshooting of all fingerprint reading kiosks in the U.S. Probation offices for the Southern District of Texas.• Managed Active Directory system and Windows 7 computer upgrade rollout projects for the U.S. District Courts for the Southern District of Texas. -
Lead TechExxonmobil Aug 2011 - Dec 2011Houston, Texas AreaServed in a lead role responsible for installing, migrating and configuring new systems for end users. Worked collaboratively with team members, ensuring all project/daily tasks were completed accordingly. • Delivered all projects on-time and according to established specifications to maintain customer satisfaction. • Managed deployment tasks, meeting all timing assumptions. • Resolved all technical issues during migration, including software incompatibility; conducted troubleshooting to identify issues and implemented effective solutions as needed. • Worked closely with site contact to maintain accurate inventory of new and returned legacy equipment; prepared all legacy equipment for disposal. • Ensured that daily scheduled migrations were completed on or before schedule.Key Accomplishments:• Led Dell Windows 7 computer rollout for Exxon Mobile in Olathe, KS and LaGrange, GA, while finishing both projects prior to deadline and under budget. -
Knowledge Network AdministratorWood Group Gas Turbine Services Feb 2006 - Dec 2010Houston, Texas AreaManaged the maintenance and support of data within the GTS Knowledge Network, including the SalesLogix (CRM) System for all GTS companies in the Western Hemisphere. • Maintained the integrity of data by monitoring data input and identifying omissions, errors and duplications. • Configured, managed reference information that drove SalesLogix (CRM), including user access and security. • Provided end-user training and ongoing support for the CRM system. • Researched/analyzed data within the Knowledge Network to create reports for directors and management team. • Performed quality testing procedures on all customizations and updates made to the system prior to being released to end-users. • Assisted with data migration activities, which included developing a plan for migrating information from multiple external sources into the Knowledge Network.Key Accomplishments:• Developed and implemented a data importation plan for various data sources (included IIR, Platts, Act!, Turbinelink, Excel files, and Oracle Database) to be uploaded into the SalesLogix CRM System within the first four months of deployment. • Created an in-depth user manual/quick reference guide for SalesLogix CRM System to be distributed to all active users. Additionally, produced content for Frequently Asked Questions section of support website. • Principal developer of all data integrity and data migration projects using Scribe workbench and Microsoft SQL Server Management Studio Express 2005. Projects including initial pre-deployment data importation, weekly IIR Outage information uploads, and marketing data importation. • Lead trainer of SalesLogix CRM system for all Wood Group GTS companies in the western hemisphere. Classes where performed in person with average class size of 20 or more, as well as online with remote presentation software. Class participants included corporate executives, managers, and salespersons. -
Interim CounselorRhode Island College - Upward Bound Program Oct 2005 - Feb 2006Providence, Rhode Island AreaServed as a counselor/academic advisor to at-risk high school students from low-income backgrounds, who may be among the first in their families to attend a four-year college. Provided personal adjustment and motivational counseling, academic advice, and guidance in choosing and applying to colleges. Met with thirty-two students in personal and/or group sessions in four target high schools on a weekly basis. Prepared monthly update reports on student progress. Assisted with annual reporting to federal government. -
Dorm SupervisorBoston University: Upward Bound Program Jun 2005 - Aug 2005Greater Boston AreaSupervised High School students in an extra curricular college preparatory program during the evenings and overnight stay of the summer live-in component of the Upward Bound Program on the Boston University campus. Managed six residential staff and seven non-residential staff, who were responsible for tutoring session, as well as maintaining the strict rules and regulations of the program. Served as a liaison between the Upward Bound staff and Boston University's Office of Residence Life. Handled all emergency situations that occurred during off hours. -
Computer ConsultantBoston University: Office Of Information Technology Jan 2004 - May 2005Greater Boston AreaAssisted college students with computer software and networking problems on the Boston University campus. Performed technical support deciphering and debugging computer issues to customers over the phone as well as in person. Coordinated with colleagues to determine best methods to solve problems with certain cases. Common tasks included virus removal, computer reformatting & data migration.
Raul Lopez Skills
Troubleshooting
Software Documentation
Microsoft Office
Leadership
Networking
Help Desk Support
Management
Databases
Active Directory
Windows
Technical Support
Technical Writing
Training
Data Analysis
Project Management
Linux
Security
Analysis
Outlook
Html
Windows 7
Testing
Sql
Project Planning
Crm
Mac Os X
Raul Lopez Education Details
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International Relations: Business Economics And Latin American Studies
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Hitech - Practice Workflow And Redesign Analyst -
Shea High SchoolHigh School Diploma
Frequently Asked Questions about Raul Lopez
What company does Raul Lopez work for?
Raul Lopez works for Cbiz
What is Raul Lopez's role at the current company?
Raul Lopez's current role is Crafting Innovative Enterprise Application Solutions, Uplifting my community, and enjoying life as an Enterprise Applications Supervisor at CBIZ and the host of "How Do You Say Success in Spanglish?" podcast..
What is Raul Lopez's email address?
Raul Lopez's email address is ra****@****oks.com
What schools did Raul Lopez attend?
Raul Lopez attended Boston University, Houston Community College, Shea High School.
What are some of Raul Lopez's interests?
Raul Lopez has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Raul Lopez known for?
Raul Lopez has skills like Troubleshooting, Software Documentation, Microsoft Office, Leadership, Networking, Help Desk Support, Management, Databases, Active Directory, Windows, Technical Support, Technical Writing.
Who are Raul Lopez's colleagues?
Raul Lopez's colleagues are Matthew Rietveld, Kelsey Arnold, Michael Mangan, Kelly Sundermeier, Amy Firment, Hunter Smith, Shelley Mania.
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Raul Lopez
Experienced Professional With Diverse Logistics Background: Logistics Analyst | Operations Specialist | Transportation Supervisor | Senior Operations Manager | Logistics Manager | Logistics CoordinatorGilbert, Az
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