Hi there!Consider me as an IT firefighter, working with the urgency to minimize impact to avoid blackouts of any issue related to IT that I am in charge of. To accomplish this, I focus on IT procedures and steps to quickly solve or manage issues.This is my personal tech profile:8+ years of experience in IT Technical Support.8+ years of experience working with teams of software developers and consultants.5+ years as supporting applications for several platforms. This includes working in all phases of the SMS-ITIL and ISO standards.1+ years of experience working with development technologies.3+ years of experience leading teams.Love spending time with my family, practicing sports, and having a positive role in my community. One for all and all for everyone.This passion for technology comes since I was a little kid, I remember saving a thanksgiving night, me fixing a VCR so my family and friends could be able to watch a boxing fight, the feeling was unbelievable and some spark ignited in me. This passion carried me through my education in University, I remember that I put in a little extra so I could get better grades, Programming was my favorite of all.My real effort is to become an outstanding father. Helping my family to achieve their goals. A good team member, of course, helping all the people who are near me.In Primary Profile, ITIS and ITIL practice to End Users, Servers, Database Administration and IT Business Processes that are executed by the Incidents, Service Requests, Changes, Releases and Deployment Processes within the System.In Secondary Profile but not less important in Hardware I manage Ethernet LANs, switches, routers, PBXs, VoIP, IT Infrastructure in general.Some Operating Systems I´ve been working with are Windows all versions. Linux Console, GNU/Linux support. Also Programming Languages as C#, C++, JavaScript, VBScript, HTML, XML, T-SQL, Delphi, Java (Basic level). Databases: SQL Server 2008, Oracle, DB2 (Basic level). App. Servers: IIS. Web Services, Mysql. Other: Software Factories, Websphere MQ, ISPConfig 3, ITIL foundations V3, AWS (basics), Six sigma foundationsIf any comments or have any doubts please feel free to reach me, thanks in advance.