Raul Limon Email & Phone Number

Culiacán, Sinaloa, Mexico

• Control4 Technician ID: 191021• Home Automation - Manage, installations, configurations, and training• Connect smart devices to work in unison. Network installation and management.• Proper configuration of drivers.• Installation of telecommunication devices, switches, routers, and audio-video systems from centralized panels. Lightning and Security Systems.• Keep reports from customers and follows up on fails until solve the root cause. • A very good self-learner and always looking the continuous improvement in order to provide the customer the best experience.• IT Specialist using IT best practices and industry standards to avoid future issues.•

Aguascalientes, Mexico

• As a team member of the Wintel Team, managed the process of decommission of sites, urls and applications. Also managed the renewal of certificates in ITIS environments.• Responsible of performing activities into the operational processes agreed and maintain an acceptable service level to GE Commercial applications and IT Infrastructure SLA . • Manage the part of the process to deliver the best service to End Users, Servers, Database Administration and IT Business Processes that are executed by the Incidents, Service Requests, Changes, Releases and Deployment Processes within the System.• Incident Management across the account; oversee IMP across the account and audit process deviations.• Problem Management Implementation across the account; Review and implement the process in the different projectsTools: Windows Server, Service Now, Websphere, SMS-Information Technology Infrastructure Services.

Aguascalientes, Mexico

• Responsible of performing activities into the operational processes agreed and maintain an acceptable service level to GE Commercial applications and IT Infrastructure SLA . • Manage the part of the process to deliver the best service to End Users, Servers, Database Administration and IT Business Processes that are executed by the Incidents, Service Requests, Changes, Releases and Deployment Processes within the System.• GNU/LINUX Monitoring cloud applications and provide first level support/troubleshooting• GNU/LINUX start/stop services on demand• GNU/LINUX analyze apache and app logs while troubleshooting incidents• (trained on Jboss war files deployment)Tools: Sitescope, Hyperic, Putty, Linux, Windows, AppDynamics, Service Now, Apica, Websphere MQ Explorer, ITIS.

Culiacán, Sinaloa, Mexico

• Customer service, outsourcing, consulting and application solutions to SuKarne based on IT Procedures. Helpdesk / Level 1Tools: Visual Studio 2008, SQL Server 2008, Web Client Software Factory, Enterprise Library, Windows, Linux, Tailored application support.

Culiacán, Sinaloa, Mexico

- Responsible to deal with all IT Technical Support matters, local IT Manager.- Ongoing analysis of company’s internal processes in order to identify inefficiency and duplication of work and to develop automated solutions where appropriate.- Install and configure network infrastructure servers and applications

• Preventive and corrective maintenance of computer equipment and network, technical support specialist in digital printing plotters. Service, Training and Repairments

Tijuana, Baja California, Mexico

• Customer Service, outsourcing and application solutions based on Verizon DSL Tech Support Campaign.• Automate issue processes for the specialists control calls to simplify data entry and reporting.