Platform Maintenance & Integrity: Ensure continuous functionality and optimization of the ServiceNow platform, safeguarding its security and overall instance integrity.Development & Customization: Design and develop catalog forms, workflows, flow designs, transform maps, client scripts, user & group roles, and ACLs to meet business requirements and enhance user experience.Integration Management: Establish and manage integrations with various applications, including but not limited to LDAP, Active Directory, CrowdStrike, Tenable, Ivanti, Okta, and Axonius. Ensure seamless data flow and interoperability between systems. Set up and configure MID servers and API connections to support integration needs.

Technical knowledge of various ServiceNow modules such as Incident Management, TASK/RITM Management, Change Management, Problem Management, Service Catalog, Configuration Management, Reporting, etc.Development and configuration of forms, workflows, scripts, and user interface modifications in Prod and Non-Prod Instances.Manage Group and User accounts and associated roles.Installation and configuration of MID Servers as ground work for Asset Discovery and Procurement.Update and Modify Kentico ITSM intranet page.

Support, image, configure, and deploy PC's, laptops, printers, monitors, IP phones, etc.Provide network assistance for configuring switch ports for various VLAN’s.Everyday use of Microsoft Office, Active Directory, and Sharepoint applications.

Provide IT support for desktop applications, PC's, laptops, networking hardware, automotive diagnostic tools, printers, projectors, etc. Image, configure, and deploy PC's and laptops. Manage user accounts, profiles, and access rights in Microsoft Active Directory, Microsoft Exchange, App River. Deploy group policies for numerous applications such as java, adobe flash, adobe reader, etc.Manage User profiles and access rights for the following dealerships: GM Global Connect, Mercedes Netstar, Chrysler Dealer Connect, Ford FMC Dealer, Mitsubishi Dealer Link, Hyundai Dealer, Saab Dealer Network, Route One Finance.Distribute and manage inventory for toners, drums, ink, and ribbons.Web development and graphic design.

Troubleshoot IT related problems using the program Team Viewer for multiple locations in the Mid-West and Northeast United States. Troubleshoot internet connectivity issues, software and driver updates, virus/malware/spyware removal, minor networking assistance, active directory assistance, hardware installation and upgrades, desktop and laptop maintenance. Familiar with the operation of Cisco IP phones, Xerox Workstations, Flexprint and HP color printers.Designed, coded , and maintained company website: www.nationalable.org

Generate sales to meet the budget of the store, my department, and personal budget. Provide customer service by managing orders in the Genesis and ISST systems, contacting vendors for product information and order status, while executing Lowe’s marketing standards. I perform general office duties such as filing, answering telephones, and handling routine correspondence. As a Team Leader, I supervised employees as well as maintained inventory while I managed the department.

Created web layouts. Designed posters, banners and logos. On a daily basis I operated computers programmed with multimedia software to record, store, and analyze information for marketing needs. Performed hardware and software installations.

Computer consultant and helpdesk support for students, faculty, and staff. Preformed hardware and software installments. Edited faculty Blackboard web pages by posting assignments for students and any other requested materials. Created online instructional tutorials for Blackboard using the software Camtasia Studio.Created a museum exhibit for the Maine Humanities Society. Designed posters for the Center for Sports and Leisure, the National Athletic Trainers Month event, Physical Education Majors Club, and the Athletic Department. Also, developed numerous banners for the UMPI faculty Blackboard web pages.