Raúl Mora Castro Email & Phone Number

Develop testing environment to be used with the company products

Costa Rica

Support Cisco equipment at customer network. Infrastructure consist into several offices with MPLS and SD-WAN services, L2/L3 switches and wireless devices. User request are managed as well. Frequently assisted other colleagues with technical matters and questions.Problem Management Lead to provide specific solutions to recurrent incidents.Daily Operations.

On site technician supporting request from clients, related with software and hardware.Supporting Windows Domain with Active Directory, managing user creation or modification, rights, shared storage, backups, adding or removing computers from domain. Attend DHCP, DNS and printing server services. Wiring management and deployment, hardware setup, and data.

Paseo De Las Flores

Plan, develop and implement a whole corporate network environment, using wired platforms for SMB (small and medium-sized business). Configure software and hardware, on layer 2 and layer 3 technology from one leading vendor, then verify on a daily base, its correct behavior on the production network, using monitoring systems.Following are the main.

Ultrapark Free Zone

Functional testing which explores the firmware and hardware capabilities, to find any possible problem that the customer would encounter, the commitment is to bring the most stable wireless access-point and wireless controller solution, before it is released to the final users.Activities that includes simulate and deploy topologies and configurations from.

Metro Free Zone, Heredia & Pozos, Santa Ana

As Network Engineer on a leading Service Provider, deployed configurations in Cisco 861, 3400, 3800, 7606-S, Radwin 2000 point-to-point, Ericsson Mini-Link point-to-point and Rad ETX media converter equipment. Strong experience in routing protocols such as OSPF, BGP and switching topics as VLAN, SVI, STP, MST. Moreover, knowledge in MPLS and VPN L2 and L3.

Engineer on small team which performs corrective and preventive maintenance on Windows 2000, 2003 and 2008 Servers from several customers. Attend priority requests and tickets based on SLA.Performing activities such review and solve alerts from monitoring system, also meet special requests from final users, Active Directory issues, printing problems.

Support Windows Domain through Active Directory. It implies user creation/modification according with Group Policy; adding/removing computers from domain. Attending any kind of issues related with DHCP, DNS and printing server services. Attend Cisco laboratories, including maintenance of switch and router, structured cabling between the laboratory and the.

Licentiate Degree, Telecommunications Engineering

Bachelor'S Degree, Electronics Engineering