More than 10 years of experience in areas such as customer service with an emphasis on invoicing for customers to help them with questions and problems related to mobile services, investigating and providing a resolution via call or email, technical support in IT in function of diagnose and solve technical problems including the configuration of their network and sofware updates, computer networks related to the communications and architecture of the network and that the performance of the network itself complies with the requirements of the client, specialist in fraud prevention to prevent suspicious behavior that could represent a risk to the Company or our customers in global markets. Human Resources Assistant with emphasis on compensation and salary creation for internal employees of the Company in addition to the administration of confidential and sensible information of the employees and complies with strict standards of confidentiality.Problem solving skills, sensible information handling and high confidentiality standards, experience in MS Office with excellent verbal and written communication skills (Spanish and English), able to carry out reports and audits, provide follow-ups, evaluate, analyze and/or evaluate processes and data, able to work as a team with managers, work partners and follow up with customers to ensure that information is received before the expiry date to provide the best satisfaction to our customers.
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Process Expert, Transfers (L4)Amazon Mar 2022 - Jan 2023San Jose, Costa Rica• Case Management – handles transfer cases for the region or work streams assigned. to provide a smooth and non-stress transfer for candidate.• Responding timely and accurately to inquiries regarding policies and programs related to employee movements.• Manage confidential and sensitive employee information and adhere to strict confidentiality standards.• Support manager with project handling and reporting tasks• Respond to questions from managers and HR partners. -
Fraud Investigation Specialist (Level 3)Amazon Jan 2017 - Feb 2022San Jose, Costa Rica• Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.• Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks.• Maintain high levels of confidentiality and data security standards.• Manage confidential and sensitive employee information and adhere to strict confidentiality standards.• Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk. -
Juniper Technical Assistance (Jtac)Convergys Jan 2015 - Dec 2016San Jose, Costa Rica• Analyzing network configurations, ensure that communications function across the network architecture and that the network’s performance meets client requirements.• Assisting with network inventory tracking and management to support the network.• Testing Juniper Networks product features, functionalities and troubleshooting the network and supporting operations.• Support manager with project handling and reporting tasks.
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Tech Support Associate Lv3Hewlett Packard Enterprise Jan 2014 - Dec 2015San Jose, Costa Rica• Diagnose and troubleshoot technical issues, including account setup and network configuration.• Ask customers targeted questions to quickly understand the root of the problem.• Track computer system issues through to resolution, within agreed time limits.• Identifies, investigates, and resolves users problems with computer software and hardware.• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. -
Customer Service AssistanceSykes Enterprises Jan 2013 - Dec 2014San Jose, Costa Rica• Assist customers with questions and problems; research and provide a resolution.• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.• Prepare complete and accurate work including appropriately notating accounts as required.• Handling customer complaints and analyzing customer feedback.• Keep records of customer interactions, process customer accounts and file documents in order to achieve customer satisfaction.
Raul Morgan Education Details
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Virtual Learning AcademyCisco Ccna Course And English Level B2 (Intermediate And High Level) -
Ina Don BoscoComputer Operator And Ms Office Certificate -
Liceo De MoraviaHigh School Diploma
Frequently Asked Questions about Raul Morgan
What schools did Raul Morgan attend?
Raul Morgan attended Virtual Learning Academy, Ina Don Bosco, Liceo De Moravia.
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