Raul Prado Email and Phone Number
Raul Prado's Location
Tucson, Arizona, United States, United States
Raul Prado's Contact Details
Raul Prado work email
- Valid
- Valid
- Valid
Raul Prado personal email
n/a
Raul Prado phone numbers
About Raul Prado
Innovative professional and motivated leader with extensive background in Customer Service, Sales, Business Development, and Operations. Multiple years of combined leadership experience in Sales, Customer Service, and Operations. Passionate in collaborating with internal and external members resolving discrepancies and identifying opportunities for improvement to guest services and organizational success. Expert executing in sales and guest service by acquiring, retaining, and reactivation of customer base, while continously prospecting new business. Managing and building relationships with customers as well as other support departments to provide a legendary experience and meet all company expectations, Team player and leader with the ability to create successful team environments by providing leadership that will encourage employees to strive for excellence. Actively supporting company and departmental strategies for guest service, team cooperation, financial responsibility and asset management.Skilled in Negotiation, Operations Management, Sales, English, Spanish, and Management. Strong Innovative and motivated professional leader with a Bachelor’s Degree focused in two majors marketing and business management and currently working on obtaining my MBA from Western New Mexico University.
Raul Prado's Current Company Details
Raul Prado Work Experience Details
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Executive Casino HostTreasure Island Resort & Casino Apr 2024 - PresentWelch, Minnesota, UsCultivated and nurtured guest relationships, promptly addressing their needs while executing promotions and events to drive revenue growth.Delivered top-tier professional service, significantly enhancing guest satisfaction and overall experience.Successfully managed a portfolio of 450 guests, increasing quarterly Net Theo Contribution to $7M, while maintaining a guest reinvestment rate of 25-30%.Demonstrated consistent growth in revenue and guest count each quarter within my assigned book of business through acquiring, retaining, and reactivating guests.Coordinated tele-market events and casino promotions targeted at new and inactive customers via mail, email, and phone, leading to increased player visitation.Established rapport with new customers through effective recruiting and enrollment strategies.Participated in on and off-property functions such as dinners, concerts, and professional sports games to foster guest engagement.Served as a liaison between high-end guests and other departments, ensuring smooth interactions and timely issue resolution.Actively participated in special and social events to enhance guest experience and satisfaction.Trained and mentored new team members, teaching them the fundamentals of hosting and various approaches to develop their unique styles while ensuring they adhered to the Treasure Island standards.
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Casino HostTreasure Island Resort & Casino Dec 2023 - May 2024Welch, Minnesota, UsCultivated and nurtured guest relationships while promptly addressing their needs and executing promotions and events to drive revenue growth as a Casino Host. Ensured utmost guest satisfaction throughout their visit by delivering top-tier professional service. Generated new clientele through referrals and interactions on the casino floor.Managing a book of 300 guests, successfully increasing quarterly Net Theo Contribution to $4.6M while maintaining a guest reinvestment rate within a maximum range of 25% to 30%. Demonstrating consistent growth in both revenue and guest count every quarter within my assigned book of business.Coordinated tele-market events and casino promotions targeted at new and inactive customers via mail, email, and phone. Established rapport with new customers through effective recruiting and enrollment strategies, resulting in increased player visitation. Participated in on and off-property functions such as dinners, concerts, and professional sports games to foster guest engagement.Served as a liaison between high-end guests and other departments, facilitating smooth interactions and resolving collection issues as needed. Additionally, actively participated in special and social events to enhance guest experience and satisfaction
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Rideshare Business OperatorUber And Lyft Jul 2017 - May 2024• Executed customer service excellence with a high-ranking service review amongst most rideshare personnel • Use analytical skills to project, generate, market, and prioritize business initiatives.• Use data and analytics to uncover new opportunities to improve internal processes and external touch points with customers.• Oversaw safety and compliance for all customers and protocol • Managed all accounting and financial records and navigation tools YoY
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Executive Casino HostGila River Resorts & Casinos Jun 2023 - Nov 2023Chandler, Az, UsDevelops and builds guest relationships, promptly respond to guest's needs, and execute promotions and events to increase revenue. Responsible for ensuring total satisfaction during visit through providing the highest level of professional guest service. Establish new clients from referrals or by meeting on the casino floor.Managed a book of 600 guests, guaranteeing a minimum weekly Net Theo Contribution of $10k and surpassing this threshold consistently.Coordinated tele-market events and casino promotions to new and inactive customers by mail/email/phoneDeveloped relationships with new customers using appropriate recruiting and enrollment procedures and be responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etcAssisted other departments in their relationship with high-end guests by acting as liaison, participate in special & social events and assisted in the event of collection issues -
Merchandising RepresentativeAmalgamated Food Brokerag Jan 2023 - Jul 2023
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Casino HostCasino Del Sol Resort Mar 2022 - Jun 2023Us• Played an integral role as a casino host in increasing sales performance by providing exceptional guest service to casino guest, creating memorable guest experiences for all players and more importantly VIP hosted players.• Capitalized on dynamic presentation skills while acquiring incremental business, retention, brand loyalty, increased level play, and reactivation of casino guest through direct contact on the floor, telemarketing, direct mail, and written correspondence. • Assisted Local and National Executive Hosts prospect and develop new 250+ ADT high end VIP players for their book of business by networking with guests and monitoring the gaming floor, while focusing on developing current casino VIP guests providing services inclusive of positive gaming experiences, room reservations, comps, parking passes, ticket acquisition, amongst other requests. • Developed and maintained professional customer relationships with high-end VIP player’s personally by phone and in person when guests are on property with the ultimate goal of increasing trips and new business. As well as act as a personal Host to VIP level players in absence of their Executive Host in order to generate additional trips by delivering exceptional and personalized service.• Mastered specialized computer systems: CMS, LMS, and Players Club System to understand and evaluate player accounts, issue comps based on recorded play, earned number of points, and comps available in player accounts while also maintaining confidentiality of both player accounts and of property proprietary information. -
Lead RecruiterStaff Experts Llc Jul 2021 - Mar 2022• Lead Specialized full cycle recruiter in Skill trades/ Logistics• Increased offer-to-sales ratio and candidate pipeline 60% by effectively using recruitment platforms and resources, including social media, ATS, Boolean searches, networking, and referrals.• Led high-volume recruitment efforts across three states to source and recruit potential candidates for Fortune 5OO companies• Successfully filled over 15 permanent and 70 contract positions for a key client
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Area ManagerAmazon Jul 2020 - Jun 2021Seattle, Wa, Us• Oversaw three departments receive prep and decant • Led and oversaw 200 associates on my team• Executed customer-centric strategies leading to customer satisfaction• Fostered a high-performance culture by motivating teams and developing customer relationships and engagement• Adopted an eternal learner mindset absorbing key aspects of the industry related to arranging, organizing, managing people, and general administrative support• Oversaw the formation and execution of an innovative organizational customer service reformation, resulting in a more collaborative culture -
Operations Manager InternSpeedway Llc Jun 2019 - Aug 2019Enon, Oh, Us• Directed hands-on leadership of a technical, preventative maintenance focused team of mechanics• Developed, assessed, & coached through high energy, engagement-focused servant leadership• Managed projects, processes, assets, and people to drive a safety & continuous improvement culture -
Customer Service/Sales ManagerAz Sanitation Services Oct 2016 - Jun 2018• Developed new business leads and sales opportunities; and deliver a high-quality service to existing clients through telemarketing, letter writing, email, text or in person about services, promotional opportunities.• Prospected and qualified homeowner associations by building relationships with their presidents.• Negotiated service contracts with presidents of homeowner’s association to be the exclusive waste service provider to residents in that area which provided 100 new homes per month. • Conducted supervisor observations to strengthen facilitation, planning, and teamwork skills.• Performed a direct role in the planning and execution of biannual and weekly trainings/meetings for the monthly sales goals. • Trained 10 new hires and 10 current employees in area telemarketing sales and customer service which increased revenue by 80% within the first week after training.• Provided staff mentoring and training of junior team members to help increase business acquisition, retention, and reactivation of service.
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Internet Inside Sales ManagerLawley Toyota Aug 2016 - Dec 2016• Sold 10 cars a month for six months straight• Created project plans, scope documents, schedules and forecasts and provided timely communication on the impact of changes and decisions• Analyzed and implemented digital marketing campaigns and assisted in financial process of the client’s purchase
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Sales AssociateDillard'S Inc. Oct 2015 - Aug 2016Little Rock, Ar, Us• Played a vital role in increasing sales performance by providing exceptional guest service to guests with friendly and helpful greetings wardrobe suggestions and cashiering.• Succeeded at meeting sales goals 100 percent of the time, earned a Pacesetter award, and helped the team reach its objectives.• Built up a strong base of guest relationships creating a detailed database of more than 100 preferred guests on both a national and international level in 11 months to facilitate the sale of merchandise as well as event notifications. By maintaining constant watch over new fashion trends and product development.• Participated in the Design, creation, and implementation of a complete Sales Plan Structure to be utilized by the entire Project Management Team to teach new sales associates. -
Guest Service AgentCasino Del Sol Resort Jul 2014 - Oct 2015Us• Promoted Casino Del Sol Resort's comprehensive entertainment opportunities by interacting with guests in an enthusiastic, helpful, and friendly manner. • Up sold hotel rooms and hotel packages to potential guests to increasing hotel revenue.• Assisted Player Services and Player Development staff with focused customer services on mid-level and hosted guests by booking hotel stays. • Communicated unforeseen issues and needs with staff, management, and resort maintenance.
Raul Prado Skills
Sales
Promotions
Customer Service
Customer Retention
Public Speaking
Communication
Computers
Product Marketing
Microsoft Office
Social Networking
Hospitality
Resorts
Social Media Marketing
Budgets
Event Planning
Raul Prado Education Details
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Western New Mexico UniversityDouble Major Marketing And Business Administration -
Pima Community CollegeLiberal Arts And General Studies
Frequently Asked Questions about Raul Prado
What company does Raul Prado work for?
Raul Prado works for Treasure Island Resort & Casino
What is Raul Prado's role at the current company?
Raul Prado's current role is Innovative Business Player Development Leader.
What is Raul Prado's email address?
Raul Prado's email address is ra****@****ber.com
What is Raul Prado's direct phone number?
Raul Prado's direct phone number is +152083*****
What schools did Raul Prado attend?
Raul Prado attended Western New Mexico University, Pima Community College.
What are some of Raul Prado's interests?
Raul Prado has interest in Family, Networking, See 2+see Less, Cooking, Working, Learning, Social Media, Socializing With Friends, Traveling, Dancing.
What skills is Raul Prado known for?
Raul Prado has skills like Sales, Promotions, Customer Service, Customer Retention, Public Speaking, Communication, Computers, Product Marketing, Microsoft Office, Social Networking, Hospitality, Resorts.
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