At custo.tech, we empower human teams and tech platforms through training and modern customer service tools. Our approach emphasizes the integration of both artificial and human intelligence to create automation, self-service, and convenient communication channels for clients. We believe that customer service is a profit generator, not an expense. This philosophy underpins our core mission of "Experience in Customer Experience"—a fusion of customers and technology to elevate service quality.Key Focus Areas:- Customer Intelligence (CI)- Automations and self-service solutions- Advanced communication channels- Client retention strategies- Leveraging AI in customer service

At Digamelon, I led a comprehensive transformation of customer service processes, far beyond traditional outsourcing. We offered premium customer service solutions from Spain, characterized by meticulous management and a bilingual, highly digital team. Each project was unique and required extensive training. Automation was key to driving productivity, helping us move away from cost-heavy models dependent on scaling agents.Key Accomplishments:- Premium BPO services tailored to client needs- Established automation partnerships to boost efficiency- Significant cost savings through process innovation- Specialized in bilingual support services

LaFamiglia, as its own name confirms, is a familiar IT Consulting Company. A truly expert and close group of people who are exhausted of the bigger companies and decides to address their knowledge, experience and contacts created on them towards digitalizing and raise the technological standards of the mid-low size industry.

Developed commercial systems for brands like New Balance and Saucony, and played a key role in expanding 24 Kilates, a sneaker brand, to an international market. Helped launch the award-winning e-commerce platform and a second shop in Bangkok.Key Contributions- Managed a team of 20 to scale the business internationally- Built the e-commerce platform, which received international recognition

I've spent some of my best professional moments in FCB. Managed systems and communications department with a team of 15 technicians and engineers. My team always followed sport business needs to the more than 600 users between the club venues. We focused on WIFI and security projects as in leading technical VIP services for medical and players.

Worked as a technician and project manager leading networking projects like the new CORE Network at headquarters in Camp Nou and also building from the scratch the new Training Center and Medical center at Sant Feliu de Llobregat.

Worked with a small team of engineers who design and implement the whole new map of communications for GOLTV kick off. Creating the entire broadcasting network between its two production centers in Madrid and Barcelona and a mesh of the entire spanish LFP soccer fields in both 1st and 2nd divisions.

Scholarship building and maintaining campus voice and data networks from the physical to the logical level of configuration. Also maintaining systems related to all the buildings as security, energy and refrigeration.