Raul Torres Email and Phone Number

Recent Consult: Hemo, EMR, Website and IT Infrastructure Consult for a New CVC ASC/OBL Facility> Provided comprehensive consultation services for a new cardiology and peripheral procedure facility.> Collaborated with clinical, administrative, and technical teams to ensure seamless workflow and system readiness.> Developed detailed project timelines, scope statements, risk assessments, and assumptions documentation.> Coordinated resources, gathered requirements, and oversaw system testing, user acceptance testing, and troubleshooting.> Aligned teams and defined project milestones to ensure project success.> Collaborated with clinical leaders to translate workflow needs into system configurations that enhanced patient care and compliance.> Created detailed project timelines and prioritized tasks, including EHR, EMR, Hemo, IT infrastructure, and ADT feed system builds.> Reviewed training requirements for administrators and staff to facilitate a smooth system transition.> Emphasized the importance of proactive communication, adaptability, and flexible project planning to address challenges and maintain project momentum.

• PACS support – Using understanding of imaging workflow and or DICOM Familiarity with HL7, EMR and EHR terminology to communicate with teams internally Understanding of Bandwidth, Data Imaging, Data Analytics, SharePoint, VPN and Firewalls Strong understanding of IT Terminology• Gathering technical details for implementations and documentation of processes for routine support requests• Create required documentation (if step by step for repeatable tasks)• Reporting data and creating spreadsheets to compile details and work with EMR, EHRPlanned and led high impact installation and configuration projects for cardiology picture archiving, communication system (PACS) and hemodynamics monitoring systems and interfaces. Oversaw projects from transition through closing. Led teams of up to ten.> Coordinated, communicated, and collaborated with project team and stakeholders. Ensuring that the implementation did not hinder clinical workflow and/or patient care during use of PACS system or ancillary tools/systems and looked for methods to improve the workflow pre, during or post implementation that would improve the patient journey.> Enabled site team to successfully complete customized build and installation. The ambulatory surgery installation project team had never been trained on the system and they did not understand how to implement it. Assumed role of Project Manager for customer and vendor for cardiology PACS and hemodynamics monitoring systems. • Eliminated unwanted system-wide changes caused by localized adjustments. Multi-site enterprise system facilitated centralized administration but also exposed system to inadvertent system-Wide changes from local text-in-documentation workflow modifications. Established committee of representatives from all sites to review proposed changes and grant change authorizations. Provided project goals, milestones and contingency planning for clinical workflow and continued patient car

Responsible to receive and manage meeting planning logistics, including confirming speakers, planning venue/restaurant logistics, plan and book travel, while providing excellent customer service and frequent status updates to our clients.

• Providing leadership, supervision, training, guidance, and communication while assisting with all aspects of Community management, including special attention to the following areas when the Community Managers are off-duty: • Budget — Follows the approved operating budget. Communicates with the Community Management Team and obtains approval for exceptions from the Community Manager.• Human Resources — Develops and maintains staff that provide quality service and ensures resident satisfaction. This includes direct responsibility for hiring; training; supervision;scheduling of hours, breaks, and meal periods; performance management, discipline, and discharge. Maintain accurate records of employee’s hours worked and enters any punch exemptions into Kronos daily.• Culinary Service — Assists the Community Executive Chef when necessary in budgeting; inventory; reporting; preparation and serving of attractive, appetizing, and balanced meals in accordance with Hawthorn Senior Living guidelines.• Maintenance — Ensures that day-to-day building and ground maintenance issues are adequately addressed and resolved, either by maintenance staff, contractors, or Home Office Maintenance Department staff. • Accounting — Submits reports, invoices, and other financials; record revenue and expenses on a regular basis in accordance with the Hawthorn Senior Living guidelines.Senior Living guidelines and applicable laws. Interprets, implements, complies with, and effectively enforces Community practices consistent with such policies and laws.• Concentrates on issues impacting all areas of Community Management and resident satisfaction through weekly meetings with the Management Team.

Lead virtual teams of sales, technical services and expert operations to coordinate all project activities and customer communication

Implementation of solutions including but, not limited to, initiating projects, planning project and resources, executing plan with monitoring and controlling the executed plan and successful closing of project.

Basic network/infrastructure knowledgeOptimally; PACS 'awareness' - basic understanding of imaging workflow and or DICOMFamiliarity with HL7, EMR and EHR terminology to communicate with teams internallyUnderstanding of Bandwidth, Data Imaging, Data Analytics, SharePoint, VPN and FirewallsStrong understanding of IT TerminologyOrganizational skillsGathering technical details for implementationsContacting external IT resources, arranging calls with appropriate internal team membersRemotely supporting practicesDocumentationAbility to create required documentation (if step by step for repeatable tasks)People skills (as will be reaching out to external facilities)Reporting data and creating spreadsheets to compile detailsBackground working in an EMR, EHR

Responsibility for launching all new customers on our platform. Develop a plan with Sales, Services, and our enterprise customers to successfully achieve the desired outcome of the trial goals. Providing a huge impact on the growth of our business by overseeing all facets of Directly implementation solutions, driving cross-functional teams, and providing strategic insights into our launch process.Responsibilities:• Primary role is to lead all facets of the initial implementation of solution from design, through launch, to customer acceptance and experience• Lead a virtual team of sales, technical services, and expert operations to coordinate all activities and customer communication• Act as a player / coach by hiring, mentoring, and managing a team, setting them up for success while continuing to drive customer implementations, projects, and key strategic initiatives• Set strategy in conjunction with Sales and Services, and direct company assets as needed for a successful launch and test• Engage enterprise clients at multiple levels including executive, technical, and operational. Requires strong leadership and communication skills both for internal resources and leading clientProblem solve in real time and use strong analytical skills to continuously evaluate the program and make immediate adjustments for success

Merge/McKesson Hemo Subject Matter Expert, Medasource (Contract), 2019 to 2020. Providing project support and creating documentation for transition of Cardio Informatics regional support team to a national support team.• Sharing expertise with Merge Hemo application as well as non-invasive and invasive cardiology PACS workflows. Used JIRA system for documentation of bugs and enhancement requests for future patches or versions.• Constant Monitor of incident queues through Service Now solution, respond to incident calls, resolve issues with products and work well within the existing Clinical Imaging Cardiology group. Top tier of support with capability to engage hospital I.T. team members to escalate issues involved PACS system issues that cannot be remediated. Typically, a time sensitive issue for patient care.• Using remote capability utilizing client laptop and VPN with AD credentials and access in to supported PACS systems to assist with PACS administration and troubleshooting.• Utilization of full phone tree as well as PACS system administration and documentation through OneNote and Sharepoint.• Engagement of PACS vendor support for assistance when needed. Normally, during issues with server downtime or necessary real-time troubleshooting of PACS, VNA or Archive.

Planned and led high impact installation and configuration projects for cardiology picture archiving, communication system (PACS) and hemodynamics monitoring systems and interfaces. Oversaw projects from transition through closing. Led teams of up to ten.• Coordinated, communicated and collaborated with project team and stakeholders. Ensuring that the implementation did not hinder clinical workflow and/or patient care during use of PACS system or ancillary tools/systems and looked for methods to improve the workflow pre, during or post implementation that would improve the patient journey.• Enabled site team to successfully complete customized build and installation. Ambulatory surgery installation project team had never been trained on the system and they did not understand how to implement it. Assumed role of Project Manager for customer and vendor for cardiology PACS and hemodynamics monitoring systems. Oversaw project from beginning to end confirming an ensured that the HCP had the necessary clinical workflow for patient care. Provided status reports for HCP team and executive sponsors.• Eliminated unwanted system-wide changes caused by localized adjustments. Multi-site enterprise system facilitated centralized administration but also exposed system to inadvertent system-wide changes from local text-in-documentation workflow modifications. Established committee of representatives from all sites to review proposed changes and grant change authorizations. Provided project goals, milestones and contingency planning for clinical workflow and continued patient care.

Designed and led PACS and IT upgrade and operations procedures for two hospitals. Coordinated installation and configuration of new systems, functions and interfaces. Coordinated software selection and implementation. Developed training materials and delivered training on legal records systems, document management, EMR and computer operations.Utilized McKesson Star, McKesson HPF, Merge Hemo, Merge Cardio, Clinical Reporting, Microsoft Office, Microsoft Project, Crystal Reports; WSUS, Active Directory, Group Policies and Sophos Antivirus.• Assured high level team performance during corporate reorganization and mass departures. Multiple layoffs and a mass exit of senior leadership, including the CIO, plagued yearlong project to upgrade hardware and software. Secured staff buy in for hardware / software changes.

Orchestrated system support team special projects. Headed team of four in providing system support for 1500+ workstations and 500+ printer and fax machines. Optimized desktop rollouts, updating and configuring IP addresses and network switches to ensure proper security and connectivity.• Boosted productivity and efficiency. Each deployment of a new PC or equipment replacement was individually undertaken by one person, a time consuming and inefficient process. Introduced team approach with each member responsible for a single deployment task.

Assured desktop support for five locations. Maintained 20+ systems and system servers. Trained staff in check-in / check-out procedures for NextGen enterprise performance management system. Utilized Nextgen EPM, EMR, Microsoft Server 2003, VSphere, Ubuntu, Xubuntu, Windows XP, iMac, Dymo printers and WSUS.Served on team developing electronic medical records (EMR) system. Played key role in three-year design, development, testing and deployment initiative. Trained staff in utilization of new data management tools.• Installed and configured wireless mesh for all locations for business and guest access including channels and VLAN configuration.

• Implemented work order system and improved new hire workflow for the Specialized Services Company. • Coordinated and organized resources for projects from sales transition through closing of the project, including executive status reports and team status reports throughout the project lifecycle.• Coordinated onsite construction projects requiring SOHO wireless network setup and cell phone coverage for crews. • Installed and configured wireless mesh for all locations for business and guest access including channels and VLAN configuration.

Managed all IS / IT projects for legal department. Introduced staff to check-in and check-out use and processes of NextGen EPM system. Managed upgrades and software implementations for workstations, and single / multi-site client / server environments. Served as technical project manager for multi-million-dollar billing solution installation project.

Created business continuity plan during 9/11 terror attacks. Enabled law firm to continue business within 48 hours. Successfully implemented data recovery and MS Exchange servers disaster recovery.Utilized Paradox, PatNet, LegalKey, D&B, Lexis/Nexis, Lotus 123, WordPerfect, ImageBlaster, Exchange, Active Directory, WIn NT, Win XP and Documanage.

Served as MS Exchange and network administrator.