VP de Tecnología y Servicios

•Develop and implement service delivery strategy for integrated payment solutions software (issuing, acquiring, processing and banking) for clients such as: Citibanamex, PROSA, PagoNext, PEMEX, REDEBAN, REDBANC, TRANSBANK, Liverpool, Palacio de Hierro, Banco Cuscatlán, LINK, located in Mexico, Colombia, Brazil, Chile, Uruguay, and Argentina, managing a $12M USD budget, overseeing a service delivery team of 100 employees. •Identify clients´ and business pain points to obtain business insights and needs and suggest solutions to facilitate decision-making. •Lead and drive client negotiations, pricing, and deliverable agreements, close the deal and ensure agreements are met.•Conduct service delivery surveys and data analysis, and create dashboards and KPI performance reports. •Manage an effective client feedback process and work with Service and other partners to ensure timely actions are executed to improve client experience.•Collaborate with cross-functional (Sales, Product Development, Solution Consulting, Legal, and Finance) for sales launch and bidding process.•Drive business intelligence process, identifying process efficiency and sharing best practices to ensure quality standards and high service delivery levels. •Resource management and talent development for professional services and technical resources.

•Create and execute service delivery strategies for payment transaction solutions for clients in Retail, Finance, and Government industries, such as: Citibanamex, Liverpool, BANORTE, Scotiabank, Chedraui, PROSA, Cuscatlán in Mexico and Central America. •Advise senior management on product improvements based on customer needs and industry trends.•Own and drive project documentation process and technical specifications for accuracy and requirement compliance.•Accountable for pre-sales orchestration: customer requirement gathering, implementation approach definition, and services estimates•Manage client's expectations from the project scope, implementation, and post-delivery.•Monitor revenue recognition based on project schedules, and deliverables achievement.

-Professional services leader of the most complete, reliable and integrated payments software offer in the market. Responsible to maximize regional office revenue thru accurate resource management and implementation of professional services best practices.•Oversee da-to-day operations for service delivery for Mexico, Central America, and the Caribbean, managing regional operating budget.•Analyse operational processes, policies, and procedures to ensure value proposition. •Own and drive new product and service development according to business needs, demand analysis and latest technology available. •Define and implement policies and procedures regarding service delivery to ensure client needs and business growth.•Establish and maintain key long-term relationships and alliances to ensure customer satisfaction.

Responsible to design and quote payment transaction solutions for customers.Consultant for internal and external customers on the use of ACI products, Mexican payment market and worldwide payments tendencies.

Banamex switch responsible. Banamex BASE24 implementation expert.