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Raul R. Email & Phone Number
IT Helpdesk Technician
at
Helpt
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Helpdesk Technician
Location
Greater Houston, United States
Company size
Who is Raul R.? Overview
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Quick answer
Raul R. is listed as IT Helpdesk Technician at Helpt, a with 17 employees, based in Greater Houston, United States. AeroLeads shows a matched LinkedIn profile for Raul R..
Raul R. previously worked as Senior Desktop Support Analyst at One Way Solutions and Service Desk Analyst at Cornerstone Building Brands. Raul R. holds Associate Of Arts And Sciences - Aas, Audio Engineer - Recording Technology from Houston Community College.
Company email context
Email format at Helpt
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Helpt
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Profile bio
About Raul R.
With over five years of IT support experience, I excel in optimizing efficiency and minimizing downtime through rapid incident response and effective management of infrastructure and cloud services like Azure and AWS. I specialize in managing cost-effective server solutions and automating tasks with PowerShell scripting, enhancing overall IT performance and scalability. My proficiency in Microsoft service administration and management of technology solutions makes sure business goals are met, driving profitability and operational excellence.
Current workplace
Raul R.'s current company
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Helpt
7 roles
Raul R. work experience
A career timeline built from the work history available for this profile.
Senior Desktop Support Analyst
Service Desk Analyst
• Managed Microsoft Azure Entra ID, streamlining identity management processes and enhancing multi-factor authentication.• Managed and supported the Microsoft 365 and Azure environment for the company as a whole.• Configured Microsoft Intune for mobile device management, ensuring compliance with corporate security policies.• Designed Azure workloads to optimize performance and cost-efficiency, utilizing best practices for resource allocation.• Provided expert technical support across the Microsoft technology stack, resolving escalated issues effectively.• Administered user accounts, group policies, and permissions for a network of 500+ employees.• Identified and addressed recurring issues, authored KBAs, and collaborated with cross-functional teams to implement SOPs, resulting in a 30% increase in efficiency and improved metrics.
It Help Desk Tier Ii
3I International
• Managed and supported Microsoft 365 and Azure tenants and AWS environments for 50+ clients.• Supported Azure security framework and enterprise application integrations, ensuring secure cloud operations.• Developed comprehensive disaster recovery plans, leveraging Azure backup and site recovery tools.• Collaborated with cross-functional teams to establish Azure governance, focusing on compliance and security standards.• Developed and deployed PowerShell scripts to automate routine administrative tasks, reducing manual workload.• Managed Active Directory and multiple DCs, application, database and web servers.• Enhanced Active Directory structures, optimizing DNS and DHCP settings for streamlined user authentication and access.• Administered and secured Windows and Unix systems, implementing patches and updates to mitigate vulnerabilities.• Managed over 100 Hyper-V virtual machines, resulting in a 35% increase in utilization and a 25% reduction in hardware costs.• Monitored system performance using advanced tools, proactively identifying and resolving potential issues to maintain uptime.• Created and updated outdated internal SOPs, troubleshooting guides and client training/documentation as needed.
Mar 2022 - Apr 2023
Information Technology Specialist
• Microsoft 365 Administration and Support.• Active Directory Management and Managing Domain Controllers.• Provide support with Jira ticketing system, over the phone, email, and Teams.• Microsoft Azure AD (Entra ID) Management.• Windows 10 System Support.• N-Able (N-Central) and TeamViewer monitoring devices and remote software configuration.
Oct 2021 - Mar 2022
Help Desk Tier I
• Maintained essential IT operations, including OS, security, applications, servers, and email.• Performed server administration tasks, including managing groups, permissions, GPO/Intune policies, and printing.• Provided support for incoming computer system incidents and requests.
Feb 2019 - Jun 2019
Computer Repair Technician
• I diagnosed and repaired computers• I test the functionality of desktop computers in various form factors and execute troubleshooting strategies to efficiently repair them• I record specifications of functioning/repaired computers
May 2018 - Jan 2019
4 education records
Raul R. education
Associate Of Arts And Sciences - Aas, Audio Engineer - Recording Technology
Certificate, Electronic Music Production
Education record
Alief Taylor High School
Associate Of Arts - Aa, Audio Recording Technology
FAQ
Frequently asked questions about Raul R.
Quick answers generated from the profile data available on this page.
What company does Raul R. work for?
Raul R. works for Helpt.
What is Raul R.'s role at Helpt?
Raul R. is listed as IT Helpdesk Technician at Helpt.
Where is Raul R. based?
Raul R. is based in Greater Houston, United States while working with Helpt.
What companies has Raul R. worked for?
Raul R. has worked for Helpt, One Way Solutions, Cornerstone Building Brands, 3I International, and Arrow Child & Family Ministries.
How can I contact Raul R.?
You can use AeroLeads to view verified contact signals for Raul R. at Helpt, including work email, phone, and LinkedIn data when available.
What schools did Raul R. attend?
Raul R. holds Associate Of Arts And Sciences - Aas, Audio Engineer - Recording Technology from Houston Community College.
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