Raúl Abner Jaramillo Guerra Email & Phone Number

Chihuahua, Mexico

Estados Unidos

Experienced Project Manager, Scrum Master, Event/Incident/Change Manager

Application Project Manager for Amdocs/AT&T DPD (formerly Business Intelligence Data Warehouse), coordinating Development and Test resources assigned to specific efforts ensuring a smooth, flawless deployment within project's defined constraints, using both Waterfall as well as Agile methodologies.Actively manage project risks, issues, and jeopardies as well as the planning of activities and meetings between application teams with identified dependencies (upstream/downstream), to… Show more Application Project Manager for Amdocs/AT&T DPD (formerly Business Intelligence Data Warehouse), coordinating Development and Test resources assigned to specific efforts ensuring a smooth, flawless deployment within project's defined constraints, using both Waterfall as well as Agile methodologies.Actively manage project risks, issues, and jeopardies as well as the planning of activities and meetings between application teams with identified dependencies (upstream/downstream), to determine scope and level of effort, deliverables and mitigation plans.Responsible for the creation of an application-level Delivery Plan that gets integrated into the project-level Delivery Plan owned by the Program Manager/Lead Project Manager, and the subsequent tracking of its progress.In charge of managing/tailoring communications and status updates for the project's body of management, internal/external leadership as well as other stakeholders on a regular basis.Facilitation of Program/Project status meetings, Production turnover checklist/deployment guides/SIS reviews.Change request management (create/appraise/approve) and budget allocation. Show less

Aguascalientes Y Alrededores, México

As Amdocs Change Manager:Provided Change request management and coordination for Mobility, uVerse, Prepaid and Payments applications.In charge if Code deployment coordination for Enabler Mobility and Enabler Lightspeed as well as for Telegence Mobility (CR creation, documentation such as code-push sheets and deployment plans, approval procurement, validations, etc)Activey hosted CCB/RCCB meetings for all applications under scope.Managed Change request impact… Show more As Amdocs Change Manager:Provided Change request management and coordination for Mobility, uVerse, Prepaid and Payments applications.In charge if Code deployment coordination for Enabler Mobility and Enabler Lightspeed as well as for Telegence Mobility (CR creation, documentation such as code-push sheets and deployment plans, approval procurement, validations, etc)Activey hosted CCB/RCCB meetings for all applications under scope.Managed Change request impact analysis (market impact, app availability impact, etc).Coordinated OS/DB/Server Patching (twice a year) for all assets under scopeHosted SIS/roadmap-build calls.Responsible for the creation of work requests for third-party software deployments.Hosted daily Prep/deployment calls with implementing teams, management and stakeholders.Presented breakdown of production-impacting activities to Director/AVP levels for review and their subsequent approvals. Show less

Aguascalientes Y Alrededores, México

Event monitoring and tier1 level support for AMDOCS owned/operated applications with AT&T as final client.Point of contact and facilitator of coordination activities between IT support groupsChange request management (Responsible of creating change requests for scheduled application/infrastructure maintenances as well as for break-fix situations. Development of plans/roadmaps for implementation/execution

Aguascalientes Y Alrededores, México

Service Management team focusing on SDLC/ ITIL best practices.Regular activities included (but not limited to):• Monitor GIS CMDB designated queues for updates to CMDB CI attributes, relationship and other shared reference CMDB requests (including: models, location CIs, operating systems, vendors, incident hierarchies). Review any questionable requests with CMDB customers and the GIS configuration management team as applicable.• Leverage existing CMDB process and data model… Show more Service Management team focusing on SDLC/ ITIL best practices.Regular activities included (but not limited to):• Monitor GIS CMDB designated queues for updates to CMDB CI attributes, relationship and other shared reference CMDB requests (including: models, location CIs, operating systems, vendors, incident hierarchies). Review any questionable requests with CMDB customers and the GIS configuration management team as applicable.• Leverage existing CMDB process and data model training documentation and references to answer any existing questions or concerns from CMDB customers.• Validate accuracy and coordinate execution of any CMDB CI Mass Update enhancement requests along with the GE Corporate’s Enterprise Systems Support team.• Verify all CMDB CI update requests, proposed changes or CMDB CI Mass Update requests are implemented accurately and on time. Document and remediate discrepancies found during verification• Manage the accuracy and timely delivery of ServiceNow application access through group management. Provided statistics and trending data for ServiceNow licenses to ITIL Service Management leadership on a monthly basis• Provided periodic operational level reporting and executive level reporting on performed work to GIS configuration management team leveraging GIS’ ServiceNow data• Facilitated daily status meetings with clients from all regions via WebEx connect tools/VRs as well as phone conferences to review SLAs, KPI’s, accomplishments, issues and requests status.• As part of the ITIS practice QC team, participated in the development and implementation of Operational processes and procedures based on ITIL methodologies for Burger King Co. Designed documentation such as Runbooks, SOPs, T1 and T2 OPS instructions• As part of the Change coordination team, had active participation on CAB reviews. Also participated on deployments providing coordination among implementing teams, and provided constant communications to senior management levels. Show less